Addison Group is hiring: Customer Service Representative in Aurora

2 days ago Be among the first 25 applicants

This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $21.50/hr

Job Title: Customer Service Representative

Location: Aurora, CO

Hours: Monday – Friday, 8:00 AM – 5:00 PM

In office: 100% Onsite

Industry: Manufacturing / Electronics

Pay: $19.00 – $21.50 per hour

Benefits: Eligible for medical, dental, vision, and 401(k) benefits through Addison Group

Contract-to-Hire

About Our Client:

Addison Group is partnering with an innovative and fast-growing electronics manufacturer based in Aurora, CO. This company is known for producing high-quality, cutting-edge electronic components used in a variety of industries. This is a fantastic opportunity to learn a new industry, develop administrative and communication skills, and work in a fast-paced, quality-focused environment.

Job Description:

The Customer Service Representative will support internal and external customers by managing full-service orders from start to finish. You'll work closely with a Sales Executive, Procurement, and other departments to ensure smooth operations and a positive customer experience. This role requires strong attention to detail, timely follow-up, and the ability to multitask in a tech-forward environment.

Key Responsibilities:

• Input and track customer orders in internal systems
• Make initial welcome calls and emails to new customers
• Communicate order statuses, delays, and product exceptions
• Collaborate with internal teams and vendors to manage timelines and component availability
• Proactively follow up with customers post-shipment to ensure satisfaction
• Research and resolve order-related issues or holds
• Coordinate part sourcing and substitutions through approved suppliers
• Maintain organized records and ensure timely communication across departments

Qualifications:

• At least 6 months of experience in an office or customer service role
• Strong computer literacy and familiarity with Microsoft Office tools
• Comfort navigating various internal systems and databases

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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