Ace Handyman Services is hiring: Customer Service Representative in Westerville

• 401(k) matching
• Competitive salary
• Training & development

Customer Service professionals—are you looking for a way to turn your customer service background and engaging personality into a challenging and rewarding sales and customer service career? Join our TEAM at Ace Handyman Services RVA! We are the service provider for Ace Hardware throughout the Greater Richmond Virginia area and a national leader in the home improvement and home repair services industry. As we continue to grow, we are seeking highly organized and motivated candidates to serve as Customer Service Reps to ensure efficient daily operations.

In this role, you will facilitate calls to educate customers on our services and solutions, and manage the daily schedule. Your goal will be to listen to customers and help solve their problems, matching the right craftsmen with the right customer for a successful customer journey.

This is a great opportunity to grow with us as we expand throughout the Greater Richmond Virginia area. You will face new challenges daily and have the chance to apply your skills in a dynamic environment. We offer competitive compensation, benefits, and the opportunity to work with a national organization that maintains the flexibility and close-knit feel of a locally owned franchise.

If this sounds like the career move you've been seeking and you meet our qualifications, we want to hear from you. Contact us today!

This position starts part-time at around 25 hours per week and can quickly lead to full-time employment.

What We Offer:

• Competitive pay ranging from $18-$22 per hour, based on experience
• Paid holidays
• Opportunity to work with the prestigious Helpful brand
• Comprehensive training on our services and customer engagement strategies
• Supportive team environment focused on collaboration and success
• Opportunities for professional development and advancement
• IRA with match

Job Responsibilities:

• Answering calls, discussing services, prices, and availability with clients and potential clients
• Helping new clients understand our services and work process
• Scheduling work accurately with detailed descriptions, assigned craftsmen, and specific dates and times
• Supporting field operations by providing necessary information and assistance
• Maintaining customer information and scheduling within the Service Titan CRM system (experience with Service Titan is a plus)
• Providing detailed job information to craftsmen prior to scheduled work
• Monitoring job details from the field and handling rescheduling as needed
• Checking and responding to emails and calls promptly
• Resolving operational issues as they arise
• Communicating with clients via phone, email, and letters

Job Requirements:

• High school diploma or GED
• Experience with email and MS Office; comfort with technology
• Strong customer service skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize effectively
• Highly organized and detail-oriented
• Solution-focused attitude and quick thinking

Build a fun and rewarding career with an industry leader!

Apply now!