Resthaven is hiring: Administrative Assistant in Holland

Schedule: Full time, 11:30am to 8pm, rotating weekends 9am to 5pm

Resthaven offers you a place where you can belong, with peers who care as much as you do. Learn on the job. Work in a state-of-the art facility. Have a purpose and make an impact in people’s lives. Build a career and gain stability. No matter your role, you’ll be appreciated and welcomed here.

Position Summary:Resthaven, a faith-based, non-profit senior living organization dedicated to quality care and holistic well-being, seeks an experienced Administrative Assistant. This role will handle a variety of customer service tasks including managing the front desk area, support for admissions and referral management, support to the clinical team, and general administrative tasks. Strong attention to detail, multitasking ability, and proficiency with office software are essential. This role requires excellent communication skills, both written and verbal, and the ability to work independently while contributing to a collaborative team environment.

Key Responsibilities:

• Front Desk Management and Customer Service:Ensuring that the font entry area is neat and maintained; coffee station is stocked; answering and routing phone calls; greeting, wayfinding and guidance to visitors; and resident mail sorting. Managing customer complaints or issues and escalating them when necessary.
• Clinical Team Support: packet creation for tours, admissions, CHF, transports, and discharges; scanning and uploading documents to the EMR; managing and routing electronic faxing; printing hospital transfer packets; and data entry into the EMR.
• Referral Management: weekend and evening tours, reviewing hospital referrals, making bed offers, completing insurance authorizations. Data entry into CRM system.
• Support to Managers and Teams: helping with the preparation, tracking, and follow-up of tasks related to specific projects or initiatives. Survey preparedness audits as assigned.
• Confidentiality and Privacy:Handling sensitive or confidential information with discretion and ensuring data security. Keeping accurate records while ensuring that confidential or private data is appropriately handled.

Qualifications

• Education: Associates or Bachelor’s preferred
• Experience:3 or more years’ experience serving in a customer service or administrative-related role.

Skills:

• Organizational skills – Ability to manage schedules, prioritize tasks, and maintain order
• Communication skills – Clear written and verbal communication with clients and team members.
• Time management – Efficiently handling multiple tasks and deadlines.
• Attention to detail – Ensuring accuracy in data entry, document preparation, and task completion.
• Proficiency in office software – Familiarity with Outlook, email, and scheduling tools.
• Problem-solving – Ability to address and resolve issues independently.
• Customer service – Managing inquiries and providing support professionally.
• Confidentiality – Handling sensitive information with discretion and trust.

Physical Demands & Work Environment: The physical demands and wok environment characteristics descried here are representative of those that must be met by and employee to successfully perform the essential functions for this job. Requests for reasonable accommodations may be made through Human Resources to enable individuals with disabilities to perform the essential functions.

• The employee is required to sit for prolonged periods of time; have the ability to utilize telecommunications; communicate fluently verbally and/or through written communications
• The employee is required to maintain a physical presence in the administrative office.
• The employee is required to lift 30 pounds.
• Position is scheduled every other weekend and rotating holidays.

Resthaven's Mission Statement: To glorify God by providing a continuum of quality care and services that demonstrates the love and compassion of Jesus Christ. #J-18808-Ljbffr