Administrative Assistant Job at FirstService Residential in North Myrtle Beach

Overview

Administrative Assistant role at FirstService Residential. This position involves administration and coordination of the day-to-day operations of an assigned Community Association, including handling customer service and maintaining communication with the Board of Trustees and homeowners.

Location: North Myrtle Beach, SC

Responsibilities

• Provide excellent customer service and maintain open lines of communication with associates, homeowners, and Board of Trustees.
• Assist with communications via email, website, and telephone.
• Compile monthly management, committee, and board of directors reports.
• Monitor and update the website portal with contracts, minutes, and documents.
• Interact with owners during orientations, schedule moves, and manage work orders.
• Collaborate with maintenance staff to address community needs.
• Have general knowledge and understanding of building systems and components.
• Log work requests in Connect and generate work orders for maintenance staff and/or contractors.
• Update work order log with notes and action taken by vendors.
• Close open work orders in the system when complete by vendor.
• Update and maintain community information in Connect, including the Community Web Site, Community Projects, Management Reports, and all Association documents and forms.
• Utilize Connect’s Resident Alert feature to keep homeowners apprised of Association activities and important updates, subject to Board authorization.
• Provide Manager with the work order log for inclusion in Board package.
• Such other duties and responsibilities as may reasonably be directed and required.

Skills & Qualifications

• Minimum of 3 years of business experience in an administrative capacity or related experience, ideally in association management or similar industries.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook, and Windows is required.
• Ability to work with sensitive and/or confidential information.
• Strong understanding of governing documents, processes, and procedures.
• Excellent organizational and time management skills.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and association management software.

Physical Requirements / Working Environment

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office to make copies, send mail and faxes, and to walk around the property (may include lengthy walks on uneven areas).
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, including evenings, weekends, and holidays as necessary.
• This position may alternate between indoor and outdoor work environments with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and have good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays, remaining focused and able to work effectively, efficiently, and cheerfully under such circumstances; must stay alert to safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in environments that may be stressful due to adversarial situations resulting from the proper performance of duties.

Compensation: $19.50 - $21.00/hour

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Administrative

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