Tvon LLC is hiring: Administrative Assistant in Baldwin Park
Tvon LLC, Baldwin Park, CA, United States, 91706
Benefits:
401(k)
Paid time off
JOB TITLE: Administrative Assistant
ABOUT US
Since 2014, we have been bringing our customers an unparalleled, personalized shopping experience in fine jewelry at unbeatable prices. We broadcast live shows to a nationwide audience over satellite, cable TV, and social media six days a week.
ABOUT THE ROLE
This is an entry-level, full-time position that is 100% onsite. The role is generalist, responsible for tasks across different departments, requiring excellent teamwork, communication, organizational, and time management skills. Responsibilities include customer service calls, processing returns, shipping orders, data entry, and supporting the sales team from 7-10 PM. This position offers a great opportunity to learn about TVON operations and the jewelry industry, with potential for advancement.
RESPONSIBILITIES
Assist customers over the phone with orders, ensuring accuracy in product details and answering questions about merchandise and policies.
Handle customer inquiries via phone, email, and text regarding merchandise, orders, returns, and shipments.
Process outbound orders, generate shipping labels, and pack shipments.
Maintain records of order statuses and tracking information in the company database.
Process inbound returns, including unboxing and paperwork.
Update product specifications and images in the database.
REQUIREMENTS
- High school diploma or associate’s degree.
- Own transportation to the office.
- Excellent verbal and written communication skills.
- Professional and respectful demeanor.
- Proficiency in word processing and spreadsheets (e.g., Google Docs, Google Sheets).
- Ability to multitask and meet deadlines in a fast-paced environment.
- Critical thinking and problem-solving skills in real-time.
- Strong attention to detail and organizational skills.
- Ability to work weekends and holidays as needed.
SCHEDULE
- Sunday 10:00 AM - 1:00 PM
- Monday 2:00 PM - 10:00 PM
- Tuesday 10:00 AM - 6:00 PM
- Wednesday 2:00 PM - 10:00 PM
- Thursday 2:00 PM - 10:00 PM
- Friday 10:00 AM - 6:00 PM
- Saturday 10:00 AM - 1:00 PM
Exact hours will be discussed during the interview.
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