JWCH Institute is hiring: Administrative Assistant in Compton

Position Purpose:

The SAPC Administrative Assistant provides administrative and clerical support to the SAPC/DMH residential and outpatient substance abuse treatment program. This position requires a high level of organization, communication skills, and proficiency in administrative support, database management, and program coordination. The Administrative Assistant will play a critical role in maintaining office efficiency and supporting staff, clients, and program operations—including data entry into an automated billing system.

Principal Responsibilities:

1. Monitor daily office operations to ensure program requirements and organizational standards are consistently met.
2. Answer and appropriately route incoming calls.
3. Prepare and distribute correspondence via mail, email, and fax.
4. Receive, log, and distribute all incoming mail and packages.
5. Coordinate travel and accommodations as needed for staff.
6. Operate standard office equipment (multi-line phones, computers, iPads, laptops, copiers, fax machines).
7. Ensure all office equipment is functioning; perform minor maintenance and coordinate service calls as needed.
8. Maintain group sign-in sheets and visitor logs for audit compliance.
9. Track and order office supplies to maintain adequate inventory levels.
10. Coordinate and prepare materials for staff meetings, including sign-in sheets.
11. Record and distribute meeting minutes promptly.
12. Maintain and organize physical and digital filing systems.
13. Conduct monthly medical eligibility checks and run 270 reports.
14. Review and verify accuracy of entered data; make necessary corrections in the system.
15. Assist with screening potential clients and scheduling intake appointments.
16. Conduct follow-up calls to ensure client attendance at intake.
17. Perform and document 30-day follow-ups for all discharged clients; upload results to PCNX.
18. Assist staff with administering urine analysis and accurately document results in PCNX.
19. Ensure compliance with state, county, and federal treatment standards and regulations.
20. Maintain strict adherence to HIPAA and confidentiality policies.
21. Discuss client information only with authorized program staff directly involved in the client's care.
22. Maintain professional boundaries with clients and staff.
23. Maintain cleanliness and organization in exam rooms and assigned work areas.
24. Report absences per departmental policies and observe proper attendance standards.
25. Proactively identify and report unsafe situations or system issues to supervisor.
26. Conduct personal matters only during breaks or lunch, in line with departmental policies.
27. Represent the organization with a professional appearance and demeanor; follow the dress code.
28. Participate in all organizational safety and emergency preparedness programs.
29. Complete annual addiction, HIPAA, and cultural competency trainings as required.
30. Maintain a staff training log to ensure compliance with mandatory annual trainings.
31. Demonstrate professionalism, respect, and compassion in all interactions.
32. Actively contribute to solutions and improvements within the organization.
33. Demonstrate flexibility and adaptability to meet shifting workplace priorities.
34. Communicate purchase order needs for office supplies, cleaning supplies, checks, and help desk tickets with supervisor.
35. Perform other duties as assigned by supervisor or management.

Requirements:

1. Minimum high school diploma
2. Minimum 1year clerical experience in a professional office environment
3. At least 1 year of accurate data entry experience
4. Experience working with substance use disorder or behavioral health populations (preferred)
5. Strong organizational and multitasking skills in a fast-paced environment
6. Typing speed of 40-50 WPM
7. Demonstrate the ability to handle multiple tasks effectively with a high degree of efficiency
8. Excellent written and verbal communication skills
9. High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
10. Bilingual English/Spanish (preferred)
11. Ability to maintain confidentiality and handle sensitive information responsibly

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.