Ross Stores, Inc. is hiring: Retail Associate in Phoenix

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Ross Stores is a Fortune 500 company with over 2,200 stores, providing an inclusive work environment and opportunities for development.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require, and may be asked to perform additional tasks to support customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains awareness on the sales floor to create a safe and secure environment; keeps egress clear; reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; is friendly and professional; recognizes fellow Associates per company programs.
• Assists Customers in any way necessary; is register-trained; helps with merchandise; greets Customers with eye contact, smiles, and polite interactions; thanks customers at checkout.
• Provides prompt responses to Customers; responds to Service calls; resolves issues courteously and with leadership involvement when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishing duties to maintain store and facilities to standards.
• Maintains professional appearance and dress code.
• Performs daily sizing and recovery to ensure a neat, clean, organized store.
• Receives and merchandises newly received merchandise to the floor per guidelines and maintains brand familiarity within departments.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information and assets.
• Follows MOS policies and proper processing of disposals.
• Handles cash, checks, cards, refunds, and transactions with accuracy and awareness.
• Demonstrates urgency to perform duties efficiently and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use store equipment, including PDTs, registers and PC as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; lift up to 25 pounds (and more for certain roles).
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail