Ross Stores, Inc. is hiring: Retail Associate in Albuquerque

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be assigned additional tasks to achieve Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe shopping environment; keeps egress clear and reports any unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; greets Customers and thanks them during transactions.
• Assists Customers with merchandise, answers questions in a polite and knowledgeable manner, and is register-trained.
• Provides prompt responses to Customer needs and handles issues in a courteous and helpful way, escalating to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes supplies to maintain a neat, clean store and well-maintained areas.
• Maintains professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to ensure the store is organized and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Understands Loss Prevention practices and merchandise protection standards.
• Safeguards confidential information and handles cash and merchandise securely.
• Follows MOS policies and cash handling procedures; maintains accuracy with tenders.
• Demonstrates urgency and efficiency in performing duties while following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and prohibits discrimination based on protected characteristics.