Retail Associate Job at Ross Stores, Inc. in Denver

Overview

Retail Associate at Ross Stores, Inc. Ross Stores is a Fortune 500 off-price retailer with over 2,200 stores. We focus on delivering a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun treasure-hunt shopping experience.

What you will experience

• Success: Our team pursues excellence while learning and evolving
• Career growth: Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solutions
• Diversity, Equality & Inclusion: We celebrate backgrounds, identities, and ideas and strive to be a positive force in our community

Responsibilities

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers, maintains a friendly and courteous demeanor, treats fellow Associates with respect, and follows company standards for merchandise presentation and cleanliness. The Associate performs a range of tasks across the store as needed to meet customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors and report unsafe conditions to Store Leadership
• Maintain a safe, clutter-free sales floor with clear egress to emergency exits
• Treat customers and associates with respect; use company recognition programs
• Assist customers: register-trained, answer questions, greet customers with eye contact and a smile, and thank them at checkout
• Provide prompt and courteous responses to customer inquiries; respond to service calls and escalate to Store Leadership when needed
• Represent and support the Ross corporate brand at all times
• Perform cleaning tasks and replenish restroom supplies; disinfect high-touch areas on the sales floor and in restrooms
• Maintain a professional appearance and adhere to dress code
• Expedite newly received merchandise to the sales floor and merchandise items per monthly guidelines
• Understand Loss Prevention programs and merchandise protection standards
• Safeguard confidential information, cash, and merchandise
• Follow MOS policies for merchandise, be vigilant in identifying MOS items, and notify Store Leadership to review disposals
• Follow policies for cash, check, charge card, refunds, voids, and offline transactions; maintain accuracy with tender handling
• Demonstrate urgency and maximize productivity by following Store best practices

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Effectively communicate with customers, associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner
• Ability to perform basic mathematical calculations commonly used in retail environments

Physical Requirements / ADA

• Ability to use all store equipment, including PDTs, registers and PCs as required
• Ability to stand, walk, and move around the store up to 100% of working time
• Ability to bend, squat, kneel, climb, carry, reach, and stoop
• Ability to push, pull and lift more than 25 pounds (Stockroom associates may require lifting more than 20 pounds)
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross Stores is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe this is an essential part of the Company's commitment to attracting, hiring, and developing a diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.

Compensation and Benefits: The base pay range for this role is $18.81 - $19.31 per hour. The base pay range is dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. The range is one component of the total compensation package; other rewards vary by position and location.

Benefits offered to all Associates include accident, critical illness, vision, auto, home, and pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; Commuter Benefits; 401K (service requirements); Employee Stock Purchase Program; Ross Cares Fund; College Discounts; Sick Pay (where legally required) and Referral Bonuses. Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits (Medical/Dental/Vision, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/AD&D, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrual at 10 days/year after eligibility, 9 personal and company holidays). Associates in stores and Exempt Corporate and Buying Office roles are also eligible for a Bonus based on individual and business performance.

Ross Stores is continually accepting applications for this position. The requisition does not have an anticipated close date.

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