Ross Stores, Inc. is hiring: Retail Associate in Owasso

Overview

Ross Stores, Inc. is a Fortune 500 off-price retail chain with over 2,200 stores. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun and exciting treasure-hunt experience. Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, Ross reported revenues of $20.4 billion.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best-practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to perform a range of functions in all areas of the Store as business needs require and may be asked to perform additional tasks to help achieve our Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.


• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Keeps clutter-free egress to emergency exits and reports unsafe conditions to Store Leadership.


• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.


• Assists Customers in any way necessary—is register-trained, assists with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling, and saying hello throughout the Store as well as saying thank you at checkout.


• Provides prompt and efficient responses to Customer inquiries. Responds to Customer Service calls immediately and escalates issues to Store Leadership when needed.


• Represents and supports the Company brand at all times.


• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors) and replenishes restroom supplies to help maintain merchandise, customer, and Team areas.


• Maintains a professional appearance and adheres to the Company’s dress code.


• Performs daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.


• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.


• Understands Loss Prevention policies and merchandise protection standards.


• Safeguards confidential information, cash, and merchandise.


• Follows MOS policies, including identification of MOS merchandise and proper processing and disposal with Store Leadership review where required.


• Follows all policies concerning cash, checks, charge cards, refunds, voids and offline procedures, maintaining accuracy when handling transactions.


• Demonstrates a sense of urgency to efficiently perform their role and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes


• Business Acumen


• Plans, Aligns & Prioritizes


• Builds Talent


• Collaborates


• Leading by Example


• Communicates Effectively


• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.


• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.


• Ability to stand, walk, and move around the Store for up to 100% of working time.


• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.


• Ability to occasionally push, pull, and lift more than 25 pounds.


• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.


• Some assignments may require other qualifications and skills.


• Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail

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