Ross Stores, Inc. is hiring: Retail Associate in Indianapolis

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the Store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment. Keeps egress clear and reports any unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary – is register-trained, assists with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets Customers with eye contact, smiles, and a friendly greeting throughout the Store; says thank you with every register transaction.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately and handles issues in a courteous and helpful way, involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors), replenishes restroom supplies, and disinfects high-touch areas to maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs daily assigned sizing and recovery to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise to the sales floor, merchandises items per guidelines, and maintains merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS policies, proper processing of each piece, and notifies Store Leadership for review and approval of all disposals.
• Follows all policies concerning cash, checks, credit card and refunds, voids and offline procedures, maintaining accuracy in handling tenders.
• Demonstrates a sense of urgency to efficiently perform duties and maximizes productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Ability to push, pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Some assignments may require other qualifications and skills.
• Stockroom shifts: ability to push, pull and lift more than 20 pounds regularly.

Supervisory Responsibilities

None

Disclaimer

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We strive to attract, hire, and develop a diverse workforce and comply with all applicable laws prohibiting discrimination.