Retail Associate Job at Ross Stores, Inc. in Las Vegas

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

General corporate information: Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be required to perform a range of functions in all areas of the Store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment. Keeps egress clear to emergency exits and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary - is register-trained, assists with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, smiles, and thanks during transactions.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a neat store and replenish supplies as noted.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs sizing and recovery tasks to keep the store neat, clean, and well merchandised.
• Expedites newly received merchandise to the sales floor and merchandises items per guidelines.
• Understands the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information and merchandise.
• Follows MOS policies and cash handling procedures with accuracy.
• Performs efficiently by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment and other supplies as needed.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer.