Retail Associate Job at Ross Stores, Inc. in Palestine

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc. Ross Stores is a Fortune 500 off-price retailer with over 2,200 stores and 2023 revenues of $20.4 billion. Our values start with our people and our focus is on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience.

As Part Of Our Team, You Will Experience

Our values include success, career growth, teamwork, and our commitment to diversity, equality & inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry-leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to perform these tasks during all working hours and will perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations to help achieve our Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment. Keeps aisles clear, exits unblocked, and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed: is register-trained, assists with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets Customers by making eye contact, smiling, and saying hello throughout the store, and thanks Customers at the register.
• Provides prompt and efficient responses to Customers. Responds to Customer Service calls promptly and resolves issues courteously, escalating to Store Leadership when necessary.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas to maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines while maintaining brand familiarity to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, Store Protection Specialist (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS policies, including identification and processing of MOS merchandise, and notifies Store Leadership to review disposals.
• Follows policies concerning cash, checks, charge cards, refunds, voids and offline procedures; maintains accuracy with bankable tenders.
• Demonstrates a sense of urgency to efficiently perform duties and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Disclaimers and Equal Opportunity

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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