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SSA Group

SSA Group is hiring: Retail - Associate in Jacksonville

SSA Group, Jacksonville, FL, United States, 32290

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Jacksonville Zoo and Gardens, Jacksonville, Florida, United States of America

Job Description

Retail Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: Retail Associate

Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager

Responsibilities

  1. Fulfill guest’s needs quickly and efficiently.
  2. Inform retail leadership in a timely manner when item quantities are low or special requests arise, working with the warehouse team to pull & fill items as necessary.
  3. Relay relevant comments received from customers directly to supervisor.
  4. Maintain a clean, safe and organized work environment.
  5. Uphold company policies and procedures.
  6. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
  7. Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.
  8. Clean tables, chairs, and equipment as needed.
  9. Keep counter and floor in work or service area clean and free of debris.
  10. Maintain balanced cash drawer as assigned.
  11. Perform other related duties, tasks, and responsibilities as assigned from time to time.
  12. Merchandise product to maximize sales.
  13. Increase sales through promotional items or suggestive selling.
  14. Support unit in exemplifying Company & Client guidelines regarding Sustainability/Conservation efforts, displaying knowledge of efforts in business application and providing teaching opportunities for unit staff as necessary.
  15. Support SSA / Unit in driving community efforts through hiring efforts, engagement activities, and focus on opportunities for giving back.

Job Requirements

  1. Strong interpersonal and communication skills.
  2. Thrive in a team environment while having the ability to work independently and demonstrate flexibility in a fast-paced environment.
  3. Demonstrated ability to understand and implement written and verbal instructions.
  4. Basic computer knowledge and skill level with POS systems and Excel.
  5. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary, which entails lifting and performing all functions as set forth above.
  6. Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

IDEA + Belonging

  1. Promote an inclusive & supportive approach within the Brand team.
  2. Focus on removing barriers and empowering growth and opportunity for team members at all levels.
  3. Lead by example through Sustainability/Conservation efforts.
  4. Engage with SSA/Unit in driving community efforts through engagement activities and focus on opportunities for giving back.

Previous Experience

None required. All education backgrounds eligible.

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Compensation and Benefits

Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.

  • Employee Assistance Program
  • Get Paid Early
  • Tuition Discount through Partnership College
  • Meal Plan & Employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (

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