Retail Associate Job at Ross Stores, Inc. in Hesperia

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Ross Corporate Headquarters are in Dublin, CA; we have 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform tasks in all areas of the store as business needs require and may be asked to perform additional tasks to support customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors in all duties.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear; report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet customers with eye contact, a smile, and a friendly hello; thank customers at checkout.
• Assist Customers; be register-trained, assist with merchandise, and answer questions politely and knowledgeably.
• Provide prompt responses to Customer Service calls; address issues courteously and involve a Store Leader when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies) to maintain store areas and merchandise appearance.
• Maintain a professional appearance and adhere to the dress code.
• Perform daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly guidelines; maintain merchandise/brand familiarity within departments to assist Customers.
• Understand Loss Prevention practices and merchandise protection standards.
• Demonstrate integrity and protect confidential information, cash, and merchandise.
• Follow MOS policies for identification, processing, and disposition of MOS merchandise with Store Leadership review.
• Follow cash handling policies and ensure accuracy in transactions and refunds.
• Demonstrate urgency to perform duties efficiently and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; ability to push, pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Some assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.

The base pay range for this role is $16.50 - $17.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees.