Retail Associate Job at Ross Stores, Inc. in New Lenox

Overview

Retail Associate at Ross Stores, Inc.

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment and opportunities for ongoing learning and development.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment. Keeps aisles and egress areas free of clutter and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary — is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets Customers by making eye contact, smiling and saying hello, and thanks them at checkout.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately and involves Store Leadership when needed to resolve issues.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas to maintain merchandise, customer and team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs daily sizing and recovery to ensure a neat, clean and organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines, maintaining brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS policies, including identification and processing of MOS merchandise and notifying Store Leadership to review disposals.
• Follows policies concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains accuracy when handling bankable tenders.
• Demonstrates urgency to perform duties and maximizes productivity by following Store best practices.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts may require regular pushing, pulling and lifting more than 20 pounds.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

Disclaimers and EEO

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe it is essential to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex, veteran status, marital status, and other protected categories.

Compensation and Benefits

The base pay range for this role is $15.00 - $15.50 per hour. The base pay range is dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. Other rewards vary by position and location.

Benefits

• Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
• Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall
• Employee Assistance Program and Commuter Benefits
• 401K and Employee Stock Purchase Program
• Ross Cares Fund, College Discounts, Sick Pay where legally required and Referral Bonuses
• Extended benefits for Full-Time Associates including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Maternity and Parental Leave, Vacation Pay and Holidays

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