Ross Stores, Inc. is hiring: Retail Associate in Oviedo

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc..

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

General Information: Ross Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. As a Fortune 500 company, Ross is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate ensures our Customers have a positive shopping experience. They greet Customers, maintain a clean work area, ensure proper merchandise presentation, and perform a range of tasks across store areas as needed to support customer service and store operations.

Essential Functions

• Understand that safety is the number one priority and practice safe behaviors.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; engage in friendly and professional interactions.
• Assist Customers in merchandise questions, at the register, and with a courteous and knowledgeable approach; greet Customers with eye contact and a smile.
• Provide prompt and efficient responses to Customer needs and service calls; involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenishment to maintain a neat store and clean restrooms and high-touch areas.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to keep the store well-maintained and merchandised to standards.
• Expedite newly received merchandise to the sales floor and present items per guidelines.
• Understand Loss Prevention concepts and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; demonstrate integrity and honesty as a Ross representative.
• Follow MOS policies for identifying and processing MOS merchandise and notify leadership for disposals.
• Follow cash handling and transaction procedures with accuracy and awareness.
• Demonstrate urgency to maximize productivity and align with Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.