24 Seven Talent is hiring: Retail Sales Associate in San Francisco

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Retail Sales Associate – Dallas, TX

Our Retail Sales Associates / Jewelry Consultants provide an exceptional experience for every customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives.

Job Description

Retail Sales Associate – Dallas, TX

Our Retail Sales Associates / Jewelry Consultants provide an exceptional experience for every customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives.

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location.

What You’ll Do

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
  
  

What You Have

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
  
  

What We Offer

• An excellent training program and endless opportunities for career growth
• Competitive compensation
• Consistent weekly hours with 2 consecutive days off
• Diverse, mission-minded team focused on transparency, sustainability, compassion, & inclusion
• Lifestyle Spending Account for eligible wellness expenses like gym memberships or counseling
• Company-sponsored learning in leadership, professional skills, diversity & inclusion; tuition reimbursement for role-specific trainings
• Employee discounts on jewelry
• Sales incentive programs (quarterly bonuses for achieving sales targets; additional bonuses for exceeding goals; monthly bonuses for top sales reps)
• Mental wellness perks including access to self-care apps and seminars; Employee Assistance program with 24/7 counseling
• Giving back and volunteer opportunities supporting local initiatives
• Medical, dental, and vision insurance (multiple plans including $0 monthly premium option; employer HSA contributions; coverage starts first day of your second month)
• 401k match
• PTO – accrue 3 weeks in your first year
• Paid parental leave
• 100% employer-paid disability and life insurance
• Pre-tax commuter benefits

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Staffing and Recruiting

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