Goodwill of Western Missouri & Eastern Kansas is hiring: Retail Store Associate

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Base pay range: $14.00/hr - $14.00/hr

Overview

The Retail Store Associate reports to the General Manager and is responsible for completing duties as assigned according to production and workflow standards, and for ensuring a positive customer experience in both the front and back of the store.

Responsibilities

• Able to stock 1 hardlines cart per 15 minutes and/or stock 1 z-rack per 15 minutes. Associates are expected to reach position metrics four weeks after training ends.
• Maintain appropriate security of cash and donated goods.
• Operate register and POS system as directed.
• Comply with agency policies and procedures.
• Ensure a high level of customer service in both front and back areas.
• Perform duties following safety expectations and procedures.
• Ensure the physical safety of the back room and sales floor.
• Communicate safety issues and concerns to ensure quick resolution.
• Greeting customers and accepting donations and issuing receipts.
• Operate a hand stacker and pallet jack.
• General store upkeep including sweeping, mopping, glass cleaning, and bathroom maintenance.

Production

• Ensure quick placement of high-quality, processed goods to the sales floor.
• Assist to meet production numbers as set by divisional management.
• Ensure loss prevention and process flow guidelines are followed.
• All other duties as assigned by the General Manager.

Work Environment

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to communicate verbally and listen actively. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must frequently lift and/or move items over 35 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Hours

This is a non-exempt position. Hours vary based on business needs and may include nights, weekends, and holidays. Full-time positions are scheduled 30-40 hours per week; part-time positions are scheduled 16-24 hours per week.

Qualifications

• Experience in customer service preferred.
• Comfort with handling cash and operation of a cash register.
• Understanding of the donor process and how it supports the mission.
• Ability to perform job duties safely.
• At least 6 months of work history, unless this is the first job.
• High school diploma or equivalent is not required.
• Operation of the hand stacker requires the ability to become certified in its operation.

Competencies and Values

Every leader must demonstrate these competencies:

• Accountability
• Initiative
• Mission Focused and Financially Aware
• Functional Expertise
• Collaboration/Builds Relationships
• Organizational Skills/Planning/Project Management
• Develop Self and Others

Leads:

• Adaptability/Leading Change
• Communication
• Innovation/Strategic Vision
• Problem Analysis/Decision Making
• Integrity
• Interpersonal/Emotional Intelligence

We allow our values to guide our actions:

• Lead: Everyone has value - Help them find it and celebrate it
• Grow: Learn constantly and strive to better ourselves
• Partner: Be good citizens, maximize the value of donations, and support sustainability
• Innovate: Always seek new and better ways to accomplish our mission
• One Agency: Work collaboratively to build a legacy from which future generations will benefit

All employees should be instilled with and demonstrate an appreciation of the value entrusted to us by the community through donated goods.

AAP/EEO Statement: Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.