Overview
Senior Data Analyst role at Gifthealth. We are seeking a meticulous data professional to join our team and serve as a vital link between the business intelligence team, commercial, and client success departments. Reporting to the Executive Director of Data Strategy, this position is part of the iBIDADS team.
Responsibilities
- Build, develop, and maintain datasets to support automated reporting solutions and program performance measurement, ensuring alignment with established SLAs.
- Support commercial teams with data needs for performance reviews, business planning activities, and onboarding new business.
- Conduct ad hoc analysis to investigate and resolve program issues, providing critical support during QBR, business planning, and launch execution.
- Manage third-party data integration and analysis, including shipping analytics and return-to-sender reconciliation processes.
- Design and implement internal and client-facing program performance datasets, tracking and analyzing key SLA measurements and program KPIs.
- Co-develop dashboards that visualize program performance trends, delivering data-driven insights to client-facing teams and internal operational support.
- Collaborate with internal operations and client-facing BI teams to ensure consistent metrics and reporting.
- Provide data-driven insights to commercial and internal teams to inform decision-making.
- Partner with internal and customer-facing BI departments on healthcare analytics initiatives, supporting operations excellence and commercial teams with key performance insights.
- Ensure consistent data definitions and metrics across BI functions, contributing to monetization opportunities through data products.
- Work with Product Engineering to reflect product features and changes in datasets.
- Ensure accuracy, reliability, and security of all performance data, implementing data validation processes and quality control measures.
- Document data lineage and maintain data dictionaries, collaborating with stakeholders to define business rules and metrics.
- Stay updated with industry trends and best practices to continuously improve data management and analytics processes.
Qualifications
- Bachelor's degree in Data Analytics, Statistics, or a related field.
- 10+ years of experience in data analysis, with at least 3 years focused on healthcare reporting.
- Advanced skills in SQL and Python, with experience in database management.
- Proficiency in data visualization tools such as Tableau, Looker, Metabase, Domo, or similar.
- Strong understanding of healthcare metrics and reporting requirements.
- Experience supporting commercial and operations teams with program performance and opportunity identification.
- Excellent problem-solving skills and attention to detail.
- Deep passion for data, analytics, and a natural curiosity to extract key insights.
- Preferred: experience in healthcare; proficiency in R; knowledge of data warehouse concepts and ETL; understanding of SLA management; experience in dual-focused BI environments; familiarity with pharmacy management systems and logistics data; experience with cloud-based data platforms.
Personal Attributes
- Natural curiosity about data and its business implications.
- Strong desire to track and improve program performance.
- Can-do attitude with a passion for solving complex problems.
- Detail-oriented with a commitment to data accuracy and quality.
- Excellent communication skills to translate technical findings to business stakeholders.
- Self-motivated with the ability to work independently and as part of a team.
- Team player willing to go the extra mile to support organizational goals.
- Adaptable and responsive during high-pressure periods like launches and quarterly reporting.
- Commitment to continuous learning and staying updated with industry trends.
What Success Looks Like
- Commercial team receives accurate, timely data for program management and performance.
- Client-facing teams leverage insights to enhance customer relationships and drive growth.
- SLAs are met for all reporting requirements, ensuring high service standards.
- New programs are integrated into reporting and data systems.
- Data processes and reporting efficiency are continuously improved.
- Strong collaboration between internal and client-facing BI functions is maintained.
- Operational metrics are tracked and analyzed to drive commercial success and program performance.
- Data sources are integrated and governed with quality and reliability.
- Data security and privacy are maintained in compliance with regulations.
- Innovation and industry trend awareness are prioritized to maintain a competitive edge.
- User feedback is actively sought and incorporated to improve data solutions.
About Gifthealth
At Gifthealth, we’re revolutionizing healthcare by simplifying prescription management and health services. Our mission is to provide a best-in-class, seamless, personalized, and efficient healthcare experience for all customers. We’re a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people’s lives.
Offer
Gifthealth offers a competitive salary and comprehensive benefits package, 401(k) with company match, generous paid time off and flexible work environment, and ongoing professional development and career growth opportunities.
Gifthealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in transforming healthcare and making a difference in people’s lives. Apply today!