Quality Data Analyst Job at Children's Network of Hillsborough in Tampa

Overview

The Quality Data Analyst is responsible for collecting, analyzing, and reporting data to support performance measurement, compliance monitoring, and continuous quality improvement within the child welfare system. This position works collaboratively with internal teams, including Quality Management (QM), as well as external stakeholders to ensure data accuracy, identify trends, and support strategic decision-making aligned with the mission of Children’s Network of Hillsborough (CNHC).

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

Responsibilities

• Establish and maintain positive working relationships with internal staff, community partners, and external stakeholders to support collaborative performance initiatives.


• Analyze data from the Florida Safe Families Network (FSFN) and other relevant systems to evaluate agency compliance with child welfare outcomes, identify performance trends, and target areas in need of technical assistance.


• Monitor trends and patterns in case outcomes, service utilization, and compliance metrics to inform strategic planning, policy development, and performance improvement initiatives.


• Collaborate with the Quality Management team to identify data trends relevant to internal initiatives and external performance standards, including those outlined in the Child and Family Services Reviews (CFSR).


• Track and compare data from state, federal, and public systems to support benchmarking and evaluation of performance relative to other entities.


• Ensure data accuracy by coordinating with Help Desks and System Administrators to resolve malfunctions and address data integrity issues in systems such as FSFN, MindShare, Web Portal, Dashboards, Business Objects, VIEWS, and Electronic Health Records (EHR).


• Respond to internal and external data requests, ensuring timely, accurate, and clear reporting.


• Maintain and coordinate database programs that supply CNHC, the Department of Children and Families (DCF), and the Department of Juvenile Justice (DJJ) with necessary management reports.


• Continuously evaluate and streamline data processes and procedures to promote consistency, accuracy, and efficiency across departments.


• Effectively communicate data insights and trends to leadership and stakeholders to proactively address potential deficits and inform decision-making.


• Provide technical assistance, training, and guidance to case management agencies and program staff on data interpretation, performance metrics, and quality improvement strategies.


• Support the development and publication of specialized reports and presentations, including data formatting, charts, graphs, and PowerPoint materials.


• Attend trainings, workshops, and meetings to stay informed of changes in performance standards, compliance measures, and best practices in data management.


• Perform other duties as assigned to support the overall mission and objectives of Children’s Network of Hillsborough.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor’s degree from an accredited institution


• Prior child welfare experience and knowledge; preferred

Skills and Abilities

This position requires extensive knowledge of child welfare and juvenile justice systems, along with a comprehensive understanding of Florida Administrative Codes and State Data Systems. Proficiency in data platforms such as FSFN, MindShare, and other child welfare databases is essential. The position also requires advanced proficiency in Microsoft Office applications—particularly Excel for tracking, analysis, and reporting; Word for documentation and report writing; PowerPoint for presentations; and Outlook for communication and scheduling.

Pre-employment Requirements

• Proof of education is required


• Valid driver’s license and proof of insurance are required


• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)


• Drug Screening is a requirement


• Children’s Network participates in E-Verify

Other Requirements

Language Skills

This position requires excellent verbal and written communication skills. This includes the ability to read, analyze, and interpret complex documents such as policy manuals, performance standards, and regulatory guidelines. The role requires the ability to effectively prepare reports, summaries, presentations, and correspondence that clearly convey data findings and recommendations to both technical and non-technical audiences. Strong presentation and public speaking skills are necessary to communicate data trends and operational insights to leadership, case management agencies, and other stakeholders. The ability to communicate with professionalism, clarity, and cultural sensitivity is essential when engaging diverse teams and community partners.

Mathematical Skills

The position requires strong mathematical and analytical skills to collect, organize, and interpret data accurately. This includes the ability to calculate figures such as percentages, rates, and statistical measures relevant to performance outcomes and compliance metrics. Proficiency in Microsoft Excel is essential for creating formulas, pivot tables, charts, and other tools used in tracking trends and presenting data. The role also requires the ability to analyze large datasets, identify patterns, and draw conclusions to support strategic planning, performance evaluation, and operational improvements.

Reasoning Ability

The individual must possess strong critical thinking and problem-solving skills, with the ability to analyze complex data, identify trends, and develop logical conclusions and recommendations. This role requires sound judgment in evaluating performance issues, troubleshooting data discrepancies, and making data-informed decisions that align with agency goals. The ability to prioritize tasks, adapt to changing circumstances, and approach challenges with a solution-focused mindset is essential. The candidate must be able to interpret and apply policies, procedures, and regulatory guidelines while maintaining accuracy and consistency in all work.

Physical Demands

The physical demands of this position are generally moderate. The role may require extended periods of sitting, standing, and using a computer. Occasional lifting of office supplies, files, or materials up to 25 pounds may be required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

This is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

ADA and EEO

ADA: Children’s Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO: Children’s Network of Hillsborough, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs. Children’s Network of Hillsborough, LLC is a Drug-Free Workplace.

Note

Remember: If you are currently an employee of Children’s Network of Hillsborough Florida, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying.

Job Attributes

• Seniority level: Entry level


• Employment type: Full-time


• Job function: Information Technology


• Industries: Non-profit Organizations