Five Rivers IT, Inc.

Data Analyst (TXS and IT4U) Job at Five Rivers IT, Inc. in Juno Beach

Five Rivers IT, Inc., Juno Beach, FL, US

Save Job

Job Description

Location: On-Site – Juno Beach Florida

Need only local resource and minimum experience is 8 years

Data Analyst to support Experience Score (TXS) and IT4U initiatives.

Key Responsibilities:

Technology Experience Score (TXS) Analytics:
- Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029.
- Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights.
Customer Experience Data Integration:

Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view.
Supporting action prioritization through data-driven insights.

IT4U Initiative Support:
- Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts.
- Engaging with monthly IT4U Influencer Forums and developing pertinent communications.

Collaboration & Communication:
- Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights.
- Promoting a customer-first, data-driven culture within TSO teams.

Qualifications:

A candidate with 3–5 years' experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal.

Strong communication and cross-functional collaboration skills are essential.

34ZtioGjNk