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MDVIP Overview
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Location
Remote, U.S. Based
MDVIP Overview
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
The Remote Sales Representative plays a vital role in communicating the value and benefits of the MDVIP program to prospective members through a personalized, consultative sales approach. This position is ideal for individuals who thrive in a fast-paced, structured environment and possess strong verbal and written communication skills.
Sales efforts are focused on engaging patients of transitioning physicians through outbound calling campaigns—not cold calling—ensuring a receptive and informed audience. Comprehensive onboarding and training are provided to develop a deep understanding of MDVIP’s mission, program features, and operational procedures, enabling representatives to deliver consistent, high-quality service and results.
Key Responsibilities
- Through outbound call campaigns, sells patients on the benefits of MDVIP membership in an MDVIP-affiliated physician practice. Discusses the components of the program to discover which program components may appeal to the prospective patient to demonstrate the value of the program.
- Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all inbound and outbound interactions.
- Performs general research and problem resolution. Escalates patient issues and concerns to management, as necessary.
- Demonstrates thorough knowledge of MDVIP policies, procedures, and offerings to ensure accurate, consistent communication with both internal stakeholders and external customers.
- Maintains a professional, positive, and service-oriented approach when handling all telephone, written, or digital inquiries.
- Manages communication effectively with MDVIP-affiliated physicians and their staff in relation to membership-related activities.
- Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.
- Proven success in outbound calling campaigns, with the ability to meet and exceed performance metrics (e.g., conversion rate, talk time, quality scores).
- High school diploma or GED
- Two (2) years of experience and/or training including prior customer service in a call center environment, OR business / administrative experience.
- Associates Degree
- Previous experience in consultative or relationship-based sales, preferably in a healthcare, membership, or service-driven environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
- Be part of a mission-driven organization leading innovation in personalized healthcare.
- Drive transformation and growth in a dynamic, fast-paced environment.
- Competitive Compensation: Attractive base salary complemented by performance-based incentives.
- Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
- Professional Development: Access to ongoing training and leadership development programs.
- Positive Work Environment: Consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Wellness and Fitness Services
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