Security Guard Job at Family & Children's Services in Tulsa

As a Hospitality & Safety Specialist, you'll greet and assist clients and visitors, maintain a safe environment, build positive relationships, handle issues professionally, and serve as a role model for our culture. Your passion for helping others, excellent communication skills, and ability to work independently are essential in this rewarding role.

Position Specific Duties and Responsibilities:

1. Greet and assist clients and visitors with a friendly demeanor, providing directions and information.
2. Maintain safety by assessing concerns, responding to emergencies, enforcing measures, and conducting threat assessments.
3. Build positive relationships through open communication, empathy, and promoting community.
4. Handle client issues and complaints professionally, ensuring satisfaction.
5. Serve as a role model by exhibiting positive behaviors and encouraging hope, motivation, and resilience.
6. Organize and conduct safety training for employees.
7. Implement crisis prevention and management techniques as needed.

Performance Competencies:

• Customer Service
• Safety and Security Awareness
• Crisis Management
• Interpersonal Communication
• Conflict Resolution
• Collaboration
• Adaptability

Education:

High school diploma or equivalent. Must possess a Phase I & II CLEET unarmed card or be willing to obtain it within 90 days of hire.

Knowledge, Skills, and Abilities:

• Safety and Security Procedures
• Hospitality and Customer Service Standards
• Crisis Management
• Strong Interpersonal Communication
• Problem-Solving
• De-escalation Techniques
• Empathy and Active Listening
• Decision-Making in High-Stress Situations

Experience:

At least 1 year in customer service, security, or related field. Healthcare or behavioral health experience preferred.

Qualifications (Preferred):

• Experience in healthcare or behavioral health
• Customer Service, Security, or related Field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.