Delivery Driver Job at Sanel NAPA Auto Parts in Hillsborough

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Location: Hillsboro, NH - In Person

Compensation: $15.00 per hour

Experience Level: Customer Service Experience Preferred / 5 Years Driving Experience required

Schedule: Tuesday - Friday 7:30am - 5:00pm & Saturday 8:00am - 12:00pm

Job Summary

The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. Drivers will work as part of the delivery team to ensure that the items are complete, packed correctly, and safely delivered to the correct client. Delivery drivers must be polite and prompt with a commitment to providing our clients with an excellent experience. Drivers must be thorough in ensuring orders are properly fulfilled, committed to work safety, and passionate about satisfying clients.

Essential Functions

• This job requires multiple stops per day in a fast-moving, physically demanding environment.
• Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission (if required).
• Obey all state and federal laws to safely operate your vehicle at all times.
• Check invoices to ensure that the parts ordered were correctly pulled for delivery to the customer.
• Deliver the right parts to the right location.
• Account for cash on COD (Collect on Delivery) orders and maintain an accurate, detailed delivery log.
• Handle core/part returns appropriately.
• Maintain a delivery log or tracking system to record all deliveries/pickups made.
• Operate NAPA Delivery Tracker tablet as applicable.
• Ensure the security of company assets, vehicles, merchandise, building/property, and personnel.
• Provide pickup service for machine shop when instructed.
• Assist with checking in stock orders and stocking products on the shelves when not delivering parts.
• Participate in required training
• Execute other duties as assigned (including working in other markets, close in proximity and within reason, on a temporary basis as needed)

Customer Satisfaction, Professional Conduct

• Provide timely deliveries.
• Know where to park and who to contact at the customer's location.
• Practice effective communication skills.
• Report any problems immediately to store management.
• Apologize to the customer if there is a problem.
• Ask about any other needs and thank the customer for using Sanel NAPA.
• Demonstrate a pleasant, helpful personality; smile!
• Adhere to Sanel NAPA company policies.
• Follow Sanel NAPA appearance and dress standards
• Adhere to the code of conduct for the Sanel NAPA Professional.
• Keep delivery vehicles clean both internally and externally.
• Perform cleaning and routine maintenance for the delivery vehicle and the store.
• Adhere to all safety rules, including 100% compliance with handling hazardous materials.
• Answer the telephone on occasion.
• Take initiative to assist others with store duties and perform other duties as assigned by Store Management.

Education And Experience

• High School diploma or GED required
• Possess and maintain a valid driver's license with no DWI convictions within the past four years and not have over three moving violations or two at-fault accidents in the last three years.
• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service.
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly.
• Have a well-groomed, neat appearance.
• Demonstrate excellent communication and organizational skills in a professional manner.
• Enjoy working with people in a fast-paced setting; be competitive yet work calmly under pressure.

Physical requirements

• Capable of regularly lifting 25 pounds and frequently lifting and moving merchandise of up to 60 pounds.
• Able to move heavy equipment using moving aids.
• Able to bend, stoop, and reach shelves when needed.
• Able to stand and walk for entire work shift.
• Able to get in and out of the delivery vehicle multiple times per day.
• Able to speak clearly and listen attentively.
• Capable of recognizing and distinguishing letters and numbers (visually and aurally) and remembering their sequence.