GWAVA is hiring: Receptionist in City of Utica

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About Us:

We are a busy, patient-focused medical office specializing in pain management. Our dedicated team of healthcare professionals provides compassionate care to patients managing acute and chronic pain. We are looking for a reliable, professional, and detail-oriented

Description

About Us:

We are a busy, patient-focused medical office specializing in pain management. Our dedicated team of healthcare professionals provides compassionate care to patients managing acute and chronic pain. We are looking for a reliable, professional, and detail-oriented Receptionist to join our front office team and help create a welcoming environment for our patients.

Position Summary

The Receptionist is the first point of contact for patients, visitors, and vendors. This role requires excellent customer service, organizational, and communication skills to ensure smooth daily operations in a fast-paced medical environment.

Requirements

Key Responsibilities:

• Greet patients and visitors with professionalism and warmth
• Answer and route phone calls promptly and accurately
• Schedule, confirm, and manage patient appointments
• Verify insurance information and collect co-pays and balances
• Maintain accurate patient records and update demographics
• Assist patients with intake paperwork and guide them through check-in/check-out processes
• Communicate effectively with medical staff to coordinate patient flow
• Handle confidential information in compliance with HIPAA regulations
• Perform general administrative tasks including filing, scanning, and correspondence
  
  

Qualifications

• High school diploma or equivalent required; college preferred
• Prior medical office or receptionist experience strongly preferred
• Knowledge of medical terminology, insurance verification, and EMR systems is a plus
• Strong interpersonal skills with a focus on patient care and customer service
• Ability to multitask and stay organized in a busy environment
• Proficient in Microsoft Office and comfortable with computer-based scheduling systems
• Professional appearance and demeanor
  
  

What We Offer

• Competitive pay based on experience
• 401K
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for growth and training within a supportive team

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Software Development

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