CenterWell Senior Primary Care is hiring: Receptionist in Baytown
CenterWell Senior Primary Care, Baytown, TX, United States, 77522
Overview
Receptionist role at CenterWell Senior Primary Care. The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments. Responsibilities include checking in and outpatients, insurance verification and data entry. CenterWell Baytown location: 6515 Garth Rd., Ste: 150, Baytown, TX 77521.
Essential Functions
- Answer phone calls utilizing a Genesys system.
- Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
- Ensure thorough records are maintained by documenting discussions, messages and actions taken to process inquiries.
- Resolve patient issues through independent problem solving with the goal of first call resolution.
Required Qualifications
- Medical setting experience.
- Strong organizational, written and verbal communication skills.
- Ability to remain calm and helpful even when dealing with upset customers.
- Ability to foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience.
- Proficient with Microsoft Office applications including Word, Excel and Outlook.
Preferred Qualifications
- Bilingual English (read, write & speak) and Spanish.
- Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
- 2 years medical setting front desk experience.
- Customer service experience.
- Experience in a highly customer service-oriented environment.
- Knowledge of and strict adherence to HIPAA.
Work Information
Work Schedule: Monday - Friday, 8:00am–5:00pm (depending on whether the center is opening).
Pay and Benefits
Base pay range: $41,800.00/yr - $50,400.00/yr
Other pay and benefits: This job is eligible for a bonus incentive plan. Humana offers medical, dental and vision benefits from day 1, paid time off, holidays, 401(k) with employer match, tuition assistance, scholarships for eligible dependents, parental and caregiver leave, and more. See full description for details.
About CenterWell and Humana
CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our care model focuses on personalized experiences and addresses factors that impact patient well-being. Our integrated care teams spend more time with patients to provide compassionate, personalized care. CenterWell is a Humana company focused on whole-person health. We employ clinicians who are committed to putting health first.
Equal Opportunity Employer
Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action to employ and advance individuals with disability or protected veteran status, and bases all employment decisions on valid job requirements.
Employment type
- Full-time
Job function
- Administrative
Industries
- Executive Offices