The Salvation Army Southern California is hiring: Receptionist in Yakima

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Job Title: Receptionist

Status: Full Time / Non-Exempt

Director Supervisor: Food Pantry Manager

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God.

Qualifications

• High school diploma or equivalent (additional coursework or certifications in social services or office administration is a plus).
• Previous experience working in a social service or nonprofit environment is preferred.
• Experience working with homeless and low-income families.
• Must possess a current Washington Driver’s License.
• Bilingual skills highly preferred.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Ability to work effectively with a collaborative team.
• Excellent knowledge of local community resources.
• Good tracking and follow-up skills.
• Time management skills.
• Positive attitude, ability to work with diverse backgrounds.
• Maintain professionalism, boundaries, and confidentiality.
• Handle crisis/emergency situations with crisis intervention and conflict resolution skills.
• Assess at-risk situations.
• Remain calm under stress.
• Pass criminal background check.
• Proficient in Microsoft Office and office equipment.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Essential Duties and Responsibilities

• Greet clients respectfully and empathetically.
• Direct clients based on needs.
• Assist with forms and applications.
• Provide information on services.

Telephone and Email Management

• Answer calls and respond to emails, directing inquiries appropriately.
• Ensure confidentiality and sensitivity.

Schedule and Administrative Support

• Schedule client appointments.
• Maintain records of appointments, follow-ups, and referrals.

Data Entry and Record Keeping

• Enter clients into Wellsky system, document services.
• Maintain confidentiality per privacy regulations.

Resource Referral

• Provide community resource information.
• Coordinate with case manager for client services.

Office Management

• Monitor and request office supplies.
• Keep office organized and welcoming.
• Assist with outreach events.
• Handle sensitive situations professionally.

Crisis Response (as needed)

• Support individuals in crisis, connect to resources.
• Stay calm and professional.

Additional Duties

• Assist with transportation as an approved driver.

Qualified individuals must perform essential duties with or without accommodations. The Salvation Army will consider reasonable modifications. Benefits include paid holidays, vacation, sick leave, and insurance options.

Benefits include health insurance, life insurance, retirement plans, parental leave, sick leave, paid vacation, and holidays.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.

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