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Company Description
Over the last 30 years, Plymouth Physical Therapy Specialists has cultivated a state-of-the-art physical therapy practice focusing on putting our patients’ needs first. Our collaborative team is armed with diverse professional skills to help our patients with outpatient needs, spanning orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. Our staff is equipped to provide the latest, research-backed treatments for a maximized rehabilitation experience.
Job Description
We seek a professional, friendly, organized front desk receptionist to join our growing team in Canton. You will coordinate all functions necessary for an efficient and productive patient flow between check-in, treatment, and check-out. You will serve as the main point of contact for all non-clinical patient services, which includes managing the patient scheduling process, collecting, posting, and depositing patient payments, maintaining patient charts and electronic medical records, keeping the front desk area organized, and providing excellent customer service to our patients.
Clinic hours are 6:00 AM - 7:00 PM. Some Saturdays may be required.
Job Duties
- Obtain and enter new patient demographics; update patient information, as necessary, in the computer system to maintain accuracy for billing.
- Obtain insurance information as required by office policies.
- Verify insurance benefits/obtain authorizations as needed to process patients for services.
- Collect all co-pays and balances, as required by office policies.
- Review all forms for accuracy and completion according to office policies.
- Schedule patient appointments at check-out.
- Answer phones and transfer to appropriate staff.
- Maintain a clean and orderly waiting area, contributing to the overall patient experience.
- Adhere to HIPAA regulations and guidelines, ensuring patient privacy and trust.
- Complete additional tasks to assist the Director and Practice Manager as necessary, providing opportunities to learn and grow within healthcare administration.
Qualifications
- Must have 1+ years of previous knowledge in a medical front office preferred.
- Excellent telephone skills.
- Proficient in Word and Excel.
- Previous experience with medical software preferred.
- Team player attitude, energetic, focused on excellent customer service.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Physical, Occupational and Speech Therapists
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