American Family Fitness
RECEPTIONIST Job at American Family Fitness in Colonial Heights
American Family Fitness, Colonial Heights, VA, United States, 23834
Overview
Join to apply for the RECEPTIONIST role at American Family Fitness.
Front Desk responsibilities
- To get & keep members
- Perform duties according to the company's Mission, Vision, Pillars of Success, Service Standards, and business philosophy, and continually provide optimal performance for net member growth, retention and club profitability.
- Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the member's name as often as possible.
- Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific handbooks.
- Know the club's emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Arrive to work 5 minutes early. Wear department-specific uniform.
- Actively participate in all department and club meetings.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with the team, partnering together as fitness professionals.
- Read and sign the communication log.
Welcome Desk responsibilities
- Smile and acknowledge all guests and members exiting the club
- Understand and implement guest policy
- Monitor member check-in by checking their membership card, taking pictures and properly checking in family members
- Understand and administer the UPS system for the Membership Directors
- Efficiently answer phone within three rings and direct all incoming calls appropriately
- Properly take phone messages
- Record all reservations
- Sign members up and check members in for required classes
- Establish proficiency with member management system
- Complete opening, closing and cleaning checklists and follow procedures as outlined by management
- Inform all members of upcoming activities, promotions, and policy changes
- Maintain a clean and attractive front desk area
- Complete all administrative and support duties assigned within and across all departments
- Perform other duties as reasonably assigned
Qualifications
- CPR/AED certified within 60 days
- 1 year of customer service experience preferred
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industries: Administrative and Support Services