Job Description
PURPOSE:
The Receptionist is responsible for performing clerical tasks within an office setting to
support daily operations. Their duties include answering and transferring phone calls to
employees, sorting and delivering mail to employees and greeting visitors when they
arrive for meetings with the team. The receptionist needs to deliver
exceptional customer service assistance and provide an overall welcoming
environment. The receptionist will oftentimes need to perform additional administrative
office duties as needed.
DUTIES AND RESPONSIBILITIES:
Screen calls and take messages.
Direct visitors to the correct office.
Respond to all customer inquiries in a polite and timely manner.
Effectively answer and direct phone calls to the correct department.
Welcome and greet visitors in a warm and friendly manner, and answer any
questions visitors have.
Maintain and stock the reception area and all common areas in a clean and tidy
manner at all times.(Kitchen, Bathroom, Coffee, etc.)
Operate standard office equipment on a regular basis, including a printer,
copy machine, and a computer.
Keep detailed and accurate records of visitor requests and of calls received.
Receive deliveries; sort and distribute incoming mail.
Take inventory of supplies and restock as needed.
Perform other administrative duties as required to support the mission and
function of the company.
JOB QUALIFICATIONS:
This position requires a person who must be able to work under stress and
deal with the public effectively in a professional manner.
1-3 years of relevant experience in an office environment.
Ability to pay close attention to detail and be flexible in a fast paced and growing
organization.
Result driven, persistent - able to self-direct and work independently showing
initiative, while seeking guidance when appropriate.
Ability to work with a team.
Comfortable multitasking and prioritizing tasks without guidance.
Time management expertise to ensure tasks are completed in a timely manner
throughout the day.
Organizational skills to keep an accurate record of documentation.
Demonstrated ability to read, write, and speak English and Spanish fluently.
Proficient technology usage skills.
Honest and ethical team player.
Sense of urgency with the ability to multitask under pressure.
Excellent communication skills, both written and verbal
Computer knowledge such as powerpoint, database and spreadsheets is
required.
Strong attendance history of punctuality.
High School diploma or General Education Degree (GED) required.
Strong conflict de-escalation skills in order to deal with upset clients/guests.
Interpersonal skills to create a pleasant experience for all customers, such as
being personable and attentive.
Ability to operate scanners, copiers and printers.