Receptionist Job at The Lighthouse in Los Angeles

Overview

Job Title: Receptionist (Full time)

Work Location: Venice, CA

Reports to: Assistant General Manager

Department: Operations

Pay Rate: $22.00 per hour

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an IRL platform to Learn, Make, and Belong. The campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment tailored to their needs. Learn more: www.thelighthouse.com.

About The Role

Reception team members are friendly, organized, customer service professionals who are passionate about popular culture and the creative arts. This role plays an essential part in creating exceptional experiences for our members. The Reception Team will help build a positive professional environment while remaining committed to our brand ethos. This role is the first point of contact for all members and their guests. The ideal candidate will have excellent communication skills, a passion for customer service, self-awareness, and the ability to multitask in a dynamic environment.

Responsibilities

• Greet and assist members and guests upon arrival, providing a warm and professional welcome.
• Maintain a solid understanding of campus operations to support inquiries and provide information about events and services.
• Manage the day-to-day operations of the reception area, including check-ins, scheduling meeting rooms, and regular communication with Valet, Security, and campus leadership.
• Assist with day-of-event tasks, including setup and check-in for large-scale brand partnership events.
• Become proficient navigating our CRM platform, Peoplevine.
• Collaborate with team members to enhance the member experience and address issues or concerns.
• Foster connections and creativity among members through empathy, authenticity, and joy.
• Execute surprise and delight moments for members and guests.
• Collaborate with leadership on projects and process improvements.

Qualifications

• Minimum of 2 years of experience in a hospitality or customer service role.
• Solid understanding, or willingness to learn, customer relationship management platforms and applications.
• Excellent attendance and punctuality.
• Strong problem-solving skills and the ability to spark connections.
• Excellent communication skills.
• Flexibility to work evenings and weekends.
• A degree or certificate in the arts, media production, or hospitality is a plus, but not required.

Values

Whalar Group embraces diversity, equity, and inclusion. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. We are committed to equal employment opportunities and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Marketing Services