MedStar Health

Receptionist Job at MedStar Health in Cupertino

MedStar Health, Cupertino, CA, United States, 95014

The Receptionist is responsible for handling all calls, meeting and greeting the public and Front Porch employees in a friendly and professional manner, and directing requestors appropriately.

ESSENTIAL FUNCTIONS

The duties listed below are considered essential to the successful performance of this position, as defined by Front Porch.

Additional responsibilities may be assigned in the future and may also be considered essential to the role:

* Operates a multi-line telephone console to receive incoming messages. Takes messages accurately, including correct spelling of names and phone numbers.

* Greets, registers, and directs guests to appropriate personnel professionally.

* Performs a variety of clerical duties including but not limited to processing and distribution of all incoming and outgoing mail, including USPS, FedEx, UPS, Amazon, and intercommunity mail; logging all incoming medication and contacting the nursing staff or residents for pick up; selling meal tickets to visitors, issuing visitors' passes, daily balancing of the cash box, etc.

* Conduct wellness checks twice daily, contacting residents who do not set off motion detectors or flip metal mail tabs.

* Perform all other related duties as assigned.

DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS

Communication/Interpersonal:

* Effective oral and written communication skills appropriate to the audience's needs.

* Excellent collaboration and team-building skills.

* Effective conflict management skills.

* Ability to effectively build relationships with customers and executive management.

Decision Making/Organization Skills:

* Demonstrates a high level of accuracy, even under pressure.

* Excellent organizational skills.

* Ability to perform work independently with minimal supervision.

* Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Productivity:

* Demonstrated time management and priority-setting skills.

* Ability to simultaneously handle multiple priorities.

* Ability to work in a fast-paced, dynamic environment.

* Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.

EDUCATION OR EQUIVALENT QUALIFICATIONS
Essential/Preferred	Type	Specialization	Equivalent Experience instead of Education
Essential	High School/GED	General
Preferred

CREDENTIALS OR EQUIVALENT QUALIFICATIONS
Essential/Preferred	Type	Description
Essential	None
Preferred

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