Medical Receptionist Job at Southwest in El Paso

Job Description

Title: Medical Receptionist
Reports to: Medical Operations
Status: Full Time Hourly, Non-Exempt (30-40 hours per week)
Direct Reports: None
Spots Available: 2

Guiding Star Southwest, a division of Southwest Coalition, Inc., is searching for a Medical Receptionist to join its mission in expanding life-affirming medical and birth services for women in El Paso, Texas. As an affiliate of the national Guiding Star Project, Guiding Star Southwest is committed to delivering trauma-informed healthcare that respects the whole person by considering a woman’s mind, body, and soul. The ideal candidate is a compassionate Medical Receptionist with a servant’s heart, eager to share the news of Guiding Star's holistic comprehensive care.

The Opportunity

As we expand our core services to include a birth center, we are seeking a skilled and dedicated Medical Receptionist who is capable of assisting our Medical team in the daily operations of our women’s medical center. The ideal candidate will be responsible for providing exceptional and compassionate customer service to our patients while efficiently managing administrative tasks. Additionally, they will assist the medical staff with basic clinical duties to ensure the smooth operation of our clinic. Must be Christ-centered, ready & willing to share their God-given talents with a servant-heart.

Responsibilities:

• Greet and welcome patients and visitors with a professional and friendly demeanor.
• Schedule appointments, manage patient check-ins, and verify patient information.
• Answer incoming calls, provide information, and direct calls to appropriate personnel.
• Maintain a neat and organized reception area and waiting room.
• Create and maintain accurate patient files.
• Handle patient inquiries, concerns, and requests in a courteous and timely manner.
• Verify insurance information and assist patients with billing and payment questions.
• Manage electronic health records (EHR) systems proficiently.
• Attend staff meetings and engage in staff development training.
• Perform other duties as assigned.

Required Skills & Qualifications:

• Excellent communication skills - written and verbal.
• Preferred working knowledge of health insurance and medical terminology.
• Proficient in commonly-used computer programs and applications.
• Excellent organizational and time management skills.
• Must have a reliable form of transportation.
• Ability to thrive in a fast-paced work environment.
• Bilingual English/Spanish required.
• Proven 1+ year experience as a Medical Receptionist or Medical Assistant in a clinical setting required.

Please note that this job description is subject to change and may be updated as needed.

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