Overview
Join to apply for the Veterinary Receptionist role at DNA Vetcare Ltd.
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Join to apply for the Veterinary Receptionist role at DNA Vetcare Ltd
About The Role
Are you a passionate and experienced veterinary receptionist looking for an exciting opportunity in West Sussex? Here at Arthur Lodge Vets, we are looking for a dedicated individual to join our incredible team as a Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners. As a Veterinary Receptionist, you\'ll be the first point of contact for our clients, you\'ll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss! You\'ll assist them with scheduling appointments, answering inquiries and providing general support. More about the role:
- 40 hours per week across 5 days
- Share of weekends on rota
Your Day At Arthur Lodge Vets Could Include
- Welcoming clients and their pets upon arrival
- Book appointments and arrivals on the RX Works diary
- Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment Booking in follow up appointments for the pet once they have left their initial consultation
- Help the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment immediately after treatment of the pet and consideration of 0% finance applications for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism - and don\'t forget about those emails coming through or those social media pages!
About You
- Previous Experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
- Exceptional communication and interpersonal skills; strong organisational abilities and the ability to multitask in a fast-paced environment
- A genuine love for animals and a commitment to delivering outstanding client service; proficiency in computer systems and software, RxWorks experience is a MASSIVE plus
Cuddling pets. Yes, that\'s a must. Pets are everything to our amazing teams.
About Us
Are You Ready to Be Part of Something Extraordinary? At DNA Vetcare, we don’t just offer jobs—we offer careers with heart, purpose, and endless possibilities. As an independent, award-winning veterinary group, we are redefining pet care across the UK. Our ethos is simple yet powerful: Caring, Professional, Service. Our mission? To provide the highest standards of veterinary care while nurturing and empowering our teams. Whether your passion lies in clinical excellence, leadership, or personal growth, we create opportunities tailored to your ambitions. We are expanding our exceptional team—and we’re looking for the best. If you thrive in a dynamic, well-equipped, and incredibly supportive environment, where no two days are the same and the caseload is as diverse as your interests, then this is the place for you. Whether your expertise lies in soft tissue surgery, orthopaedics, internal medicine, ultrasound, ophthalmology, critical care, dermatology, exotics, or customer service, we actively encourage further qualifications and provide the challenging caseloads to support your growth. Founded in 2006, our surgeries remain proudly independent, and are still led by our two founders who are experienced and passionate veterinary surgeons with years of hands-on expertise. We understand what it takes to create a fulfilling, rewarding, and inspiring career in veterinary medicine. If you are passionate about pets and progression, your journey starts here. Take the next step and join a team that truly invests in you.
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Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Health Care Provider
- Industries: Veterinary Services