Veterinary Receptionist Job at Bemidji Veterinary Hospital & Boarding Kennel in

Overview

Bemidji Veterinary Hospital & Boarding Kennel is looking for a Veterinary Receptionist to join our growing team. Location: 3610 Comfort Dr NW, Bemidji, MN 56601. Compensation: $16.00 - $18.00/hr (depending on experience). Shift Details: Monday - Friday and every other Saturday. There is a shift bonus for working Saturdays.

What We Offer

• A dynamic and supportive team environment where collaboration and compassion are valued.
• Opportunities for growth and advancement within our rapidly expanding practice.
• Get the work-life balance you deserve with a great schedule.
• Competitive compensation and benefits package, including medical, dental, and vision coverage.
• 401K plan with company match.

Job Summary

The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; respond to client inquiries about basic animal care, routine procedures, veterinary services, and products with knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly; pull medical records to assist staff in documenting information.
• Schedule appointments and surgeries according to hospital guidelines and make confirmation calls.
• Note in medical records the details discussed during client conversations, including date, time, key points, and required information.
• Enter accurate charges; explain invoices, state services and products provided, and echo doctor recommendations at checkout.
• Collect payments, process credit cards, and verify identification for checks.
• Verify eligibility of clients with charge accounts.
• Check and update medical and computer records for accurate client contact information and scan documents into patient records.
• Fill prescription refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick prevention, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, and home dental products and other retail items.

Qualifications

• Demonstrated commitment to MPH core values and mission statement.
• Computer knowledge required — keyboarding and use of email/internet.
• Working knowledge of veterinary terminology; ability to pronounce, spell, and understand meanings.
• Excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions and highly emotional situations.
• Display tact and respect with clients and team members, even when busy or hectic; conduct oneself in a confident, calm, and professional manner with clients and staff when stressed.
• Genuine liking for animals and their owners and for working in animal care.

Identity Statement: As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Administrative and Support Services

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