Medical Receptionist Job at CenterWell Senior Primary Care in Covington
CenterWell Senior Primary Care, Covington, LA, United States, 70435
Overview
Medical Receptionist role at CenterWell Senior Primary Care. This position focuses on delivering courteous, efficient front-desk support and ensuring a smooth patient experience.
Responsibilities
The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks and typically works on routine and patterned assignments. The Receptionist operates a switchboard or multi-line phone system and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization’s location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and requires close supervision and adherence to policies/practices with limited deviation.
Required Qualifications
- High School Diploma or GED
- 1 year or more of experience in a Healthcare setting preferred, but candidates with strong Customer Service in Retail, Hospitality, Call Centers, etc. will be considered
- Passion for contributing to an organization focused on improving patient experiences and care
- Excellent customer service and phone etiquette
- Team player with a positive attitude
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of MS Office (Word, Excel, Outlook, Access)
Preferred Qualifications
- Value-based care model experience
- Knowledge of Medical Terminology
- Experience with EMR Systems (Electronic Medical Records)
- Bilingual in English and Spanish
Additional Information
This role is patient-facing and participates in the company's Tuberculosis (TB) screening program. If selected, you will be screened for TB.
Benefits
- Health benefits effective day 1
- Paid time off, holidays, volunteer time, and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Salary and Schedule
- 40 hours per week
- Pay range: $38,000 - $45,800 per year
- This role is eligible for a bonus incentive plan
About Us
CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Our care model emphasizes personalized experiences and spending time with patients to improve health outcomes. CenterWell is a Humana company and a leading provider of senior-focused primary care, home health services, and pharmacy benefits. We offer stability, comprehensive benefits, and opportunities for career growth.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and advance individuals with disability or protected veteran status, based on valid job requirements. This policy applies to all employment actions, including recruitment, hiring, promotion, transfer, demotion, layoff, termination, and compensation decisions.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industries: Hospitals and Health Care