INBOUND RECEPTIONIST Job at TUCSON ORTHOPAEDIC INSTITUTE in Mission

Title: Inbound Receptionist (Full Time)FSLA: Non-Exempt
Reports To: Patient Services Supervisor
Mission: To Provide the residents of our communities the highest quality, state-of-the-art and comprehensive Orthopaedic care.

Main Function: As a member of the care team, the Inbound Receptionist greets, instructs, directs, and schedules patients and visitors in a timely manner. Maintains all patient confidentiality and HIPAA rules and regulations. Supports Tucson Orthopaedic Institute’s mission, values, vision, goals, and objectives.

Customer Service:

• Operate within the concept of patient-focused care
• Deliver caring, timely service with positive body language
• Respond promptly to patient needs and requests
• Greet patients at every stage of the visit
• Respond promptly to Physician and team member requests and inquiries
• Participate as an active, positive member of the TOI team

Duties and Responsibilities:

• Greets patients and visitors in a prompt, courteous, friendly, and helpful manner
• Registers visitors and assigns badges
• Checks in patients, verifies, and updates necessary information and paperwork for their scheduled appointments
• Informs the back-office staff of patient readiness. Serves as a liaison between patient and medical support staff
• Make appointments as needed.
• Checks insurance eligibility for walk-in patients
• Collects co-pays and past due balances on patients' accounts and assists the Patient Services Desk.
• Maintains work area and lobby in a neat and orderly manner
• Assists with delivering mail throughout the clinic
• Assists with checking in packages brought in by TMC mailroom
• Obtains all necessary patient referrals and keeps up with changing referral guidelines and practices
• Performs related work as required.

Qualifications:

• High school diploma or equivalent
• One year of work experience in a medical setting
• Knowledge of medical terminology
• Word processing and computer experience

Mental/Physical Requirements:

• The Inbound Receptionist is required to operate a computer keyboard, mouse, and monitor for a total of up to 8 hours per 12-hour shift
• Requires good communication and organizational skills
• Requires reasoning ability and good independent judgment
• Requires working under stressful conditions and irregular hours
• Requires working with frequent interruptions
• Must be able to interact and communicate in English, both orally and in writing, with all levels of staff, physicians, patients, and families in an effective manner, exhibiting tact, enthusiasm, and patience
• Must be sensitive to cultural and bilingual issues
• Must be able to respond to patient needs by interpreting facial expressions and verbal communications
• Must demonstrate and maintain current knowledge and skills necessary to provide care/services to the age of the patients served in the clinical facility
• Must possess the ability to assess data and interpret the appropriate information needed to identify each patient’s requirements relative to their specific needs
• Requires tolerance of standing or sitting posture up to 4 hours continuously, for a total of up to 10 hours per 12-hour shift
• The Inbound Receptionist requires near/far vision to read patient charts, forms, x-rays, and computer screens; all are in English

Working Conditions: Risk of occupational exposure to blood and other potentially infectious materials (OPIM). Possible risk of physical injury due to moving machinery and supplies. This is a safety-sensitive position.

All positions with Tucson Orthopaedic Institute are to demonstrate due care in the use and communication of patients’ protected health information. It is every employee’s principal job function to ensure patient confidentiality, and failure to maintain confidentiality may, and will, result in sanction and/or discharge.