RECEPTIONIST- Evenings Job at Kempsville Center For Behavioral Health in Norfolk

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Overview

Kempsville Center for Behavioral Health invites applications for the position of Receptionist. Located in Norfolk, Virginia, Kempsville Center for Behavioral Health is a leading community partner providing acute, residential, and Partial Hospitalization treatment for children and teens with behavioral and/or mental health concerns. The hospital is dedicated to providing high quality care to children, adolescents and their families. Founded in 1986, Kempsville Center for Behavioral Health is an 82-bed hospital facility accredited by The Joint Commission (TJC) and licensed by the Commonwealth of Virginia and the Virginia Department of Behavioral Health and Developmental Services (DBHDS).

Reporting to the Executive Assistant, the Receptionist provides professional communication support by operating the hospital telephone system for incoming calls, greeting, receiving and screening visitors, and performing other clerical duties as assigned. This highly visible position is the first point of contact for guests and visitors upon arrival at the hospital, requiring a high level of communication and professionalism.

Responsibilities

• Greets all visitors and guests, directs them to complete necessary arrival and identification procedures, documents activity in visitor logs, and announces guests to the appropriate staff in accordance with visitor control policies.
• Operates the telephone system and maintains knowledge of overall facility systems and equipment.
• Answers incoming calls promptly, directs or routes to the appropriate entity, utilizes paging equipment to contact staff, and relays messages as needed.
• Fosters effective communication in the milieu consistent with therapeutic goals and with staff members.
• Serves as a role model for patients/residents, demonstrating service excellence and professional behavior.
• Interprets facility and departmental policies and works with the department to achieve organizational objectives.

Qualifications

• Demonstrated ability to communicate effectively, both verbally and in writing.
• Skill in the use of paging systems, including switchboards and overhead communication systems.
• Demonstrated ability to maintain confidentiality and professionalism when handling matters of elevated importance.
• Experience of 6 months or more providing receptionist and switchboard services in a hospital setting preferred.
• High school diploma or equivalent; or equivalent combination of education and experience.
• Experience with computer systems and software applications, including Microsoft Office Suite (Word and Excel) preferred.
• Shift assignment to weekends with flexibility to work alternating hours; may serve as a floater for other receptionists as needed.
• Ability to handle multiple tasks with minimal supervision and take initiative on urgent matters.

Shift details

Evening shift with rotating weekends and holidays.

Benefits

• Competitive salary and opportunity for career advancement
• Excellent benefits program (Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Accounts, Short & Long Term disability)
• UHS Retirement Savings Plan
• Stock Purchase Plan
• Generous paid time off (PTO)

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. Not all employment opportunities are with UHS itself but with its subsidiaries, including UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this opportunity. No phone calls or emails. Resumes submitted by search firms without a valid written search agreement will be the property of UHS. No fee will be paid if the candidate is hired through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect with equal employment opportunities for all applicants and teammates. UHS subsidiaries are equal opportunity employers and support the recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex, gender identity, sexual orientation, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

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Seniority level: Not Applicable

Employment type: Full-time

Job function: Administrative

Industries: Hospitals and Health Care; Mental Health Care

We provide information only for this role and do not imply other roles or locations.