Medical Receptionist Job at American Family Care in Orange Beach

Overview

Medical Receptionist role at American Family Care (AFC). AFC is the nation's leading urgent care provider with over 200 clinics across 26 states. We’re seeking a detail-oriented Medical Receptionist to be the face of our clinic and the first point of contact in our patient-first approach.

What You'll Do

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Explain costs, billing processes, and insurance complexities to patients clearly
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations—keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with warmth and professionalism
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

Qualifications

• You have experience with insurance verification and medical billing (non-negotiable!).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You're obsessively detail-oriented – a single digit error in an insurance ID can cost thousands.
• You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
• You're tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

Details

• Location: Our state-of-the-art urgent care facility
• Schedule: Full-time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma required; X-Ray Teah, or related certification is a plus

The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.

AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at recruiters@americanfamilycare.com.

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