Receptionist/Concierge Job at Davis Wright Tremaine LLP in New York

Overview

Davis Wright Tremaine LLP is seeking a Receptionist/Concierge for our New York office. This is an in-office role with hours from 10:00 a.m. to 6:00 p.m., five days per week. The position combines traditional receptionist duties with concierge responsibilities to provide exceptional customer service to attorneys, business professionals, clients and other visitors, ensuring a welcoming and professional experience.

Responsibilities

• Answer and screen incoming calls promptly and professionally; take detailed messages or transfer to voicemail as directed; send messages by email when necessary
• Greet clients and notify attorneys and/or business professionals of their arrival; escort visitors to reserved offices as needed
• Assist visitors; log guests into the building security system; manage visiting office schedules; confirm visits daily; assist with copying or faxing as needed
• Communicate with attorneys and staff regarding inquiries and requests (e.g., ordering meals, scheduling conference rooms, reserving visitor offices, arranging car service)
• Receive hand-delivered client documents and notify the Managing Clerk’s office or mailroom personnel
• Serve as concierge to visitors, assisting with copying, faxing, scanning, transportation, reservations, etc.
• Maintain online conference room schedules; coordinate catering questions and room reservations
• Liaise with internal and external clients for meetings, events and special requests
• Place catering orders and maintain log of dietary restrictions and preferences
• Coordinate events requests including A/V needs, guest lists, security clearances, and vendor access
• Interact with building security/maintenance: order building access badges, report facilities issues
• Maintain office phone directory and floor plan; coordinate with Administration on office and phone assignments
• Maintain NY portal page regarding daily attendance and visitors
• Present an image consistent with a professional services firm and a client-service culture
• Assist with other clerical tasks as needed

Qualifications

• 2+ years’ experience as a receptionist or administrative assistant in a professional office environment; experience using a multi-line phone system preferred
• High School diploma or GED required
• Basic knowledge of Microsoft Office products
• Self-starter with strong attention to detail and highly organized
• Excellent interpersonal, grammar and proofreading skills; good judgment
• Regular and consistent attendance; ability to adapt work schedule as needed
• Professional verbal and written communication with internal and external clients
• Ability to learn new programs and adapt to updates
• Ability to work with minimal supervision, prioritize multiple tasks, and work in a team-oriented, service-focused environment
• Ability to remain calm in stressful situations and sit at a workstation for lengthy periods with occasional breaks

Benefits

• Annual base pay range: $31.87–$35.71 hourly; equivalent to $58,000–$65,000 annually in New York City
• Competitive compensation plus benefits including health and vision insurance, dental plan, fertility and adoption benefit, commuter benefits, retirement contributions, and more
• Paid sabbatical after 13 years of service; tuition reimbursement; life insurance and disability coverage; HSA option
• Additional voluntary programs and commuter/transit benefits

New York, NY information, and DEI commitment: Davis Wright Tremaine fosters a culture where all talented individuals—including those traditionally underrepresented—can have paths to success. Our DEI focus includes Community, Growth, Education, and Engagement. For more information, see the firm’s DEI page.