Receptionist & Switchboard Job at Ricoh Canada Production Print in Lake Forest

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Position Description

The Receptionist & Switchboard Operator provides exceptional front-desk service by greeting and assisting all visitors, and managing a high-volume switchboard by answering and transferring incoming calls from across the United States. This role helps maintain a welcoming office environment and supports general administrative functions.

Job Duties And Responsibilities

• Greet and assist visitors, clients, and employees professionally.
• Distribute visitor badges to temporary employees and guests.
• Schedule and manage meeting room bookings.
• Answer and transfer incoming calls nationwide using the switchboard system.
• Participate actively in company and community service events.
• Perform light administrative duties and basic PC support.
• Uphold and represent the company’s Vision, Values, and Mission.
• Build and maintain professional relationships with customers and internal teams.

Update And Maintain

• Company phone list and speed dial list
• Brag Board
• Company calendar
• Automated messaging center (daily)
• Support administrative teams with tasks such as creating labels, compiling manuals, and more
• Order, manage, and distribute items for the company’s Promotional Store
• Perform other duties as assigned

Qualifications (Education, Experience, And Certifications)

• High school diploma or equivalent required.
• 1+ years of prior switchboard or receptionist experience preferred.

Knowledge, Skills, And Abilities

• Strong organizational and communication skills.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Excellent customer service and interpersonal skills.
• Flexibility and a collaborative mindset.
• Clear, professional verbal communication.

Working Conditions & Physical Demands

• Office environment with standard lighting, ventilation, and temperature.
• Work is primarily sedentary with some walking, standing, bending, and reaching.
• May occasionally lift or carry items weighing up to 50 lbs (e.g., files, supplies).
• Requires moderate manual dexterity and coordination (keyboard use, hand tools, etc.).
• Ability to handle diversified tasks and interpret complex materials or instructions.

Note: This job description reflects the general nature and responsibilities of the position. It is not intended to be an exhaustive list of all duties, skills, or working conditions associated with the role.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Other benefits to support health, wellness, and development.