Highgate is hiring: Human Resources Coordinator in New York

Overview

Highgate Hotels is a premier real estate investment and hospitality management company operating in U.S. gateway markets and expanding internationally. The company manages properties across major markets and provides guidance through all stages of the hospitality property cycle. Corporate offices are in London, New York, Dallas, and Seattle.

Location
Romer Hell's Kitchen New York

Overview
Support the overall operation of the Human Resources Department in daily administrative functions. Assist the Director of Human Resources with key responsibilities for both offices, including new hire administration, employee relations, training and communications with hotel departments and Highgate corporate offices.

Responsibilities

• Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy.
• Refer potential new-hires to department managers for interviews.
• Assist with department outgoing correspondence and memorandums as needed.
• Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily and prepare reports in a timely, accurate manner.
• Assist with benefit administration including group health insurance, vacation, sick leave, retirement plans, and related forms; ensure policies are followed and submissions are accurate and timely.
• Coordinate new hire pre-employment steps (e.g., drug testing, reference checks) to ensure compliance with Company policies.
• Respond to interviewed applicants within required timeframes.
• Assist with completion of paperwork for new hires, terminations, payroll actions, and employee status changes daily and accurately.
• Assist with New Hire Orientation: overview of benefits, enrollment and claims processing as required; present Highgate Handbook policies and procedures.
• Notify managers of monthly reviews, prepare payroll action forms, and track reviews to ensure timely completion.
• Maintain accurate employee records; assist with OSHA, Workers’ Compensation, and Unemployment Claims responsibilities for the hotel.
• Assist with HR reception area duties and coordinate with managers as needed.
• Assist in the production of the Employee Newsletter and maintain filing for associates.
• Assist with Associate Employee Relations Events and immigration compliance (IRCA).
• Maintain inventory of office and benefit supplies and process purchase orders.
• Post notices and maintain employee bulletin boards; distribute paychecks and collect signature pages.
• Support special hotel projects and provide administrative support to General Manager and hotel leadership as needed.
• Assist with social media management and web presence updates in coordination with brand analytics and online vendors.
• Assist with daily Medalia tracking and reporting, ensuring timely follow-up from department heads on guest issues.
• Assist with hotel programs such as MOD, Lobby Ambassador, and Zone management, including scheduling, reporting, and execution.
• Ensure timely communication with Highgate corporate offices and senior leadership regarding daily, weekly, and monthly deliverables.
• Assist with VIP reception coordination, guest communications, and follow-up on in-house guest requests.
• Coordinate in the GM’s absence on corporate office requests and assist finance on reporting deadlines as needed.
• Collaborate with other departments as required to meet guest and hotel operational needs.

Qualifications

• Associates or Bachelor’s Degree in Human Resources or equivalent of 1–3 years work experience.
• At least one year of hotel or Human Resources related work experience.
• Willingness to work long hours; ability to multitask and prioritize to meet deadlines.
• Physical ability to perform light work (lifting up to 20 pounds occasionally, up to 10 pounds frequently).
• Strong interpersonal and communication skills, both verbal and written, with all levels of staff and guests.
• Ability to maintain confidentiality and handle sensitive information.
• Bi-lingual fluency is a plus; basic PC skills and a minimum typing speed of 35 wpm.
• Hospitality orientation, ability to work under pressure, and initiative to anticipate guest and operational needs.
• Leadership potential to motivate and develop staff; ability to set priorities, plan, organize, and delegate; capable of handling multiple tasks simultaneously.
• Attend required meetings and trainings; maintain regular attendance and professional appearance; comply with hotel standards and safety regulations.

Seniority

• Entry level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Hospitality

Referrals increase your chances of interviewing at Highgate. New opportunities and updates may be posted periodically.