Overview
STARBUCKS/BARISTA role at Kroger — join our team.
Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers and employees in a fair and ethical manner, promoting an inclusive work environment and a responsible community presence. Ensure the right products at the right time with fair and accurate pricing, reflecting the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Create an environment that makes customers feel welcome, important and appreciated by answering questions about products within the department and store.
- Gain and maintain knowledge of products sold within the department and respond to questions with suggestions.
- Collaborate with associates and promote teamwork to help achieve company/store goals.
- Prepare beverage selections to recipes and standards and to customer requests using proper equipment; handle transactions following company best practices.
- Offer product samples to help customers discover new items; inform customers of coffee shop specials.
- Provide customers with fresh products ordered and the correct portion size to prevent shrink.
- Recommend coffee shop items to ensure customers get what they want and need.
- Use coffee shop equipment (refrigerators, freezers, slicers, ovens) per guidelines; prepare, package, label and inventory ingredients.
- Check product quality to ensure freshness; review sell-by dates and take appropriate action.
- Properly use kitchen equipment including espresso machine, blender, computerized scale and steamer.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Stay current with present, future, seasonal and special ads.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions; notify store management; adhere to food safety regulations and guidelines.
- Practice preventive maintenance by inspecting equipment and notifying appropriate management of repairs.
- Notify management of accidents; report all safety risks, issues or illegal activity including robbery, theft or fraud.
- Ability to work cooperatively in a high-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform essential job functions with or without reasonable accommodation.
Qualifications
MINIMUM
- Excellent customer service skills
DESIRED
- Any previous comparable experience
About Us
From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states under 28 names. We pride ourselves on bringing diverse teams together with a passion for food and people, to feed the human spirit. We strive to create amazing experiences for customers, communities and each other, with food at the heart of it all.
Here, people matter. We provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!
What You’ll Receive From Us
The Kroger Family of Companies offers comprehensive benefits to support Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive with access to:
- A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or union plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and confidential financial tools and coaching.
- Associate discounts on purchases, including food, travel, technology and more.
- Up to $21,000 in tuition reimbursement over your career through Continuing Education programs.
- Growing opportunities through training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Management and Manufacturing
Industries
- Retail