Barnes & Noble Booksellers, Inc. is hiring: Barista - PT in Raleigh

Overview

NC - Raleigh - Brier Creek Commons - 2171

Classification: Part-Time

Responsibilities

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.


• Deliver the perfect beverage that exceeds customer with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.


• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.


• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.


• Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.


• Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.


• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.


• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.


• Positive and can-do attitude.


• Enjoy working with people.


• Listen to people and enjoy solving problems.


• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.


• Well-organized, efficient, and able to multi-task.


• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.


• Take initiative and consistently grow and expand café knowledge.


• Enjoy making recommendations and engaging with others.


• Exhibit and demonstrate initiative.


• Support company goals and initiatives and is a team player.


• Show respect and kindness to fellow employees and customers.


• Accept responsibility and execute all assignments correctly and with care.


• Accept coaching and feedback from others openly.


• Flexible and can adapt to an ever-changing environment.