Pride Global is hiring: Business Analyst in San Francisco

Job Title: Business Analyst
Location: San Francisco, CA (Onsite) OR Remote
Duration: 6+ with Possibility Extension
Pay Range: $40/hr on W2 for Remote & $50/hr on W2 for Onsite

Job Description:

• Own user-support, maintain documentation (process & training), air traffic control:
• User Support: Be the point of contact to triage questions from Brand Admins
• Answer directly if it's a question about basic functionality (via knowledge from Vendor training resources or from being a user in the system)
• Answer directly about general product roadmap questions
• Configure OOTB features for brand admins once alignment is reached
• Open tickets for the product team/brand admins as needed
• Be able to discern technical questions and know whether to raise to Engineers or Vendor Direct product questions to Product Manager
• Own Link Tickets: Track progress on open tickets and SLA
• Support Business Process Documentation: Create current state process maps for features we want to build in the DAM (e.g. document Select and Edit workflow processes for all brands and current pain points)
• As the expert on business processes, should be able to help Product Manager identify areas to go after to improve user experience /
• Document future-state processes as-needed and help calculate time savings/value add as a result of implementing new features (to be reported out to governance)
• Training & Documentation: Create and maintain training materials, including quick reference guides (use Vendor training documentation as needed)

Benefits Info:
Russell Tobin, offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

#CB
#LI-AD7