Business Analyst / Technical Analyst Job at ACL Digital in San Jose

Title: Business Analyst / Technical Analyst
Experience: Minimum 6-8 years' experience
Location: Preferred: Austin, TX / Can go with a remote candidate in US as well if candidate is really strong, but preference is onsite Austin, TX Duration: Long Term
C2C is open

General Qualifications:

• Interprets business requirements and develops business and/or functional specifications that the design/programming/testing staff will utilize to implement the project
• Responsibilities include:
  • Generate detailed requirement specification
  • Implement authorized and approved standards, guidelines, and procedures
  • Document all requirements in required formats (e.g., system specifications, data models, and network design schematics)
  • Provide feasibility studies (cost alternative options for client to assess)
  • Carry out impact analysis including dependencies on other projects and parts of the business
  • Develop functional and detailed technical specifications that support the approved functional, operational, and service level requirements
  • Design functional data models
  • Strong communication, collaboration, and stakeholder management skills

Required Qualifications:

• Experience in Contact Center domain as a Business Analyst, Product Owner, or Product Manager
• Experience in Coaching & Quality function (NICE, Genesys, Call Miner products etc.)
• Experience in Workforce Engagement Management function (NICE, Genesys, Call Miner)