KSM Business Services, Inc. is hiring: Business Analyst in Indianapolis

We’re KSM, one of the top 50 largest independent advisory, tax, and audit firms in the United States. But more than our size, it’s our people and culture that set us apart. We believe great things happen when people are supported, challenged, and given the freedom to do their very best work. That’s why we’ve built a workplace where your career and personal life can thrive together – where you have the flexibility to manage your time, the resources to grow, and a team that genuinely cares about your success.

We’ve been employee-owned since 2001, giving every team member a stake in our collective success. This ownership mentality fosters a culture of collaboration, curiosity, and excellence – where new ideas are welcomed, different perspectives are valued, and you’re encouraged to explore what excites you most. Whether you’re expanding your skills, tackling new challenges, or making an impact beyond the office, we provide the resources and support to help you grow in the direction that’s right for you.

At KSM, your contributions matter – not just to the firm, but to your colleagues, clients, and the communities we serve across the U.S. If you’re looking for a place where you can do meaningful work, build lasting relationships, and grow in ways that align with what’s most important to you, we’d love to meet you.

Position Overview

We are seeking an experienced and detail-oriented Business Analyst to join our team. This role will be responsible for conducting gap analyses, documenting business and system requirements, leading product rollouts, and ensuring seamless adoption by end users. The Business Analyst will collaborate closely with stakeholders, IT teams, and product owners to drive technology implementation initiatives.

Key Responsibilities

•Document Gap Analysis – Assess current state (As-Is) and define future state (To-Be), identifying process inefficiencies and improvement opportunities introducing new features.

•Document Business Requirements – Gather and document functional and technical requirements, including system integration needs, working closely with stakeholders.

•Develop Test Plan & Acceptance Criteria – Define test cases, validation scenarios, and success criteria to ensure the product and system functionality meets business.

•Maintain Product & Project Documentation – Manage and update requirement documents, system integrations, data mapping, process workflows, user guides, and other project artifacts.

•Lead Product Rollout, End-User Training & Adoption – Plan, coordinate the implementation strategy including facilitating training sessions, knowledge transfer to Service Desk support teams to ensure seamless transition to new systems or processes.

•Collaborate with IT & Business Teams – Work cross-functionally with product owners, development engineers, QA, and business stakeholders to ensure requirements implemented meet the customer expectations.

•Support Agile or Hybrid Delivery Models – Engage in Agile ceremonies, backlog refinement, sprint planning, and hybrid project execution.

Qualifications

Experience

5+ years of experience as a Business Analyst, System Analyst or equivalent (CPA, accounting or financial services industry preferred)

Demonstrated experience documenting business processes, gap analysis, and system integration documentation

Knowledge of financial and/or tax platforms, compliance tools is preferred

Background in business applications, enterprise software, or digital transformation projects.

Strong understanding of Agile methodologies, including Scrum and Kanban. Familiarity with Jira, Confluence, and other Agile tools for backlog management.

Agile Delivery Experience

Experience in Agile or Hybrid (waterfall and hybrid) delivery models based on an MVP mindset

Experience creating user stories including Acceptance Criteria and Definition of Done to ensure frequent incremental rollouts based on an MVP mindset

Soft Skills

Strong analytical and problem-solving skills with keen attention to detail.

Excellent communication and stakeholder management abilities.

Ability to translate complex business needs into clear technical requirements.

Proven ability to facilitate end-user training and change management initiatives.

Certifications (Strongly Preferred)

Preferred certifications: Certified Scrum Master (CSM), PMI-ACP (Agile Certified Practitioner), or SAFe Business Analyst certification.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, sex, sexual orientation, gender identity, disability, genetic information, national origin, race, religion, veteran status, or any other protected category.

KSM only accepts resumes directly submitted by a candidate and referrals submitted by current KSM employees. Unsolicited resumes or candidate profiles sent by staffing agencies and fee-based referral services will not be considered outside of a signed KSM vendor contract. KSM will not pay a fee to recruiters or agencies that do not have a signed KSM vendor contract.