Business Analyst Job at City of New York in New York

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The New York City Department of Investigation (DOI) is one of the oldest law enforcement agencies in the country, with a mission of combating municipal corruption. It serves the people of New York City by acting as an independent and nonpartisan watchdog for the city government, city agencies, employees, vendors with city contracts, and entities receiving city funds.

The Information Technology Unit of the NYC Department of Investigation is seeking an IT Business Analyst. The candidate will serve as a critical liaison between business units and IT, combining strong technical understanding with business acumen to ensure seamless delivery of IT services and solutions. Responsibilities include analyzing business needs, supporting IT operations, managing vendor relationships, and ensuring the effective functioning of IT infrastructure and support services.

Job Responsibilities

• Act as the primary interface between IT and business units to capture, analyze, and communicate technology requirements.
• Consolidate and evaluate IT-related requests across departments, aligning them with strategic IT goals and operational capabilities.
• Develop comprehensive documentation including business requirements, use cases, and functional specifications.
• Engage with vendors and partners to explore and evaluate solutions tailored to specific business and technical demands.
• Provide on-site support for A/V equipment, computers, and laptops in multiple locations, including conference rooms and training rooms.
• Assist in setting up and maintaining A/V configurations for meetings, training sessions, and presentations.
• Deliver hands-on support for end-users, ensuring a reliable and professional technology experience across facilities.
• Serve as the first point of contact for technical assistance via phone, email, and in-person support.
• Manage daily ticket queues and IT support email inboxes, ensuring quick resolution and high user satisfaction.
• Prioritize ticket assignments, provide follow-up to users, and maintain a customer-focused support environment.
• Maintain up-to-date records of all IT assets, including laptops, tablets, and mobile devices.
• Track and document asset details such as user assignment, serial numbers, product specs, and software licenses.
• Conduct periodic inventory checks, reconcile discrepancies, and manage logistics for pickups, deliveries, and surplus items.
• Prepare and submit IT Purchase Requests (IPRs) and collaborate with procurement on purchasing, receiving, and payment processes.
• Support technical teams in assessing upgrade requirements and coordinating procurement activities.
• Maintain software license renewals and updates in the IT license tracking system.
• Set up and configure desk phones and telecom systems for new employees and user upgrades.
• Manage IT telecom documentation and maintain related inventory systems.
• Support mobile device lifecycle activities: enrolling in MDM, user profile configuration, troubleshooting, upgrades, and decommissioning.
• Provide regular status updates to IT leadership on ticket resolution, asset management, and project progress.
• Maintain detailed records to support audit readiness, compliance efforts, and IT documentation standards.
• Develop QA documentation and support quality assurance processes for IT services and solutions.
• Apply strong problem-solving skills to quickly identify, prioritize, and resolve mission-critical production issues.
• Manage special projects and other duties as assigned.

If selected, the candidate will be fingerprinted and undergo a background investigation.

How to Apply

All applicants, including current City Employees, may apply at https://a127-jobs.nyc.gov by searching for Job ID #722234.

Please do not email, mail, or fax your resume directly to DOI. Submissions do not guarantee an interview. Only selected candidates will be contacted due to high volume.

Appointments are subject to Office of Management & Budget approval.

Minimum Qualifications

• High school diploma or equivalent plus three years of experience in community work or related activities; or
• Equivalent education and/or experience.

Preferred Skills

• Discretion, flexibility, reliability, and dependability.
• Strong initiative, attention to detail, and work ethic.
• Effective communication and interpersonal skills, capable of interacting with all organizational levels.
• Excellent organizational skills, time management, and ability to handle multiple priorities.
• Valid Driver’s License (may be required for travel between sites).
• Proficiency in Microsoft Office, especially Excel, and experience with asset/inventory systems.
• Ability to manage time and workload independently.

Residency Requirement

NYC residency is generally required within 90 days of appointment, with exceptions for certain employees.

Additional Information

The City of New York is an equal opportunity employer committed to diversity and inclusion.

Salary range: $44,545.00 – $62,868.00

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Research, Analyst, and IT
• Industry: Government Administration