Cynet Systems Inc
Cynet Systems Inc is hiring: Business Analyst in Richmond
Cynet Systems Inc, Richmond, VA, United States, 23214
Job Description:
Responsibilities:
- Act as the voice of the customer, working with IT project team members and business stakeholders to fully understand business processes, pain points, and customer needs.
- Develop expertise in customers’ business applications and organizational data management concepts, advocating for the customer throughout the SDLC.
- Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution.
- Diagram current processes and propose modifications using process flows (BPMN 2.0), context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders.
- Client and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes.
- Decompose traditional requirements into Agile Epics and Features; create clear and concise user stories that are aligned with customer goals and are easy to implement by technical teams.
- Map user stories to technical designs for system modifications, ensuring that solutions meet customer expectations.
- Identify and group related user stories into features; document dependencies, ensuring alignment with customer priorities and business processes.
- Assist the Product Owner (Business Sponsor) in maintaining the product backlog with a customer-first mindset.
- Perform Quality Analyst functions, defining test objectives, test plans, and test cases, while executing tests (including regression testing) to ensure customer satisfaction.
- Coordinate, facilitate, and document User Acceptance Testing (UAT) with business stakeholders, ensuring that the customer is at the center of the testing process and keeping Project Managers/Scrum Masters informed of progress.
- Minimum of 10 years of experience delivering business and data analysis artifacts with a customer-focused approach.
- 5+ years of experience as an Agile Business Analyst with a strong understanding of Scrum concepts and methodology, including representing the customer during sprint reviews.
- Experience organizing and maintaining Product and Sprint backlogs, ensuring prioritization based on customer needs.
- Proficiency in translating client and product strategy requirements into Epics, Features, and User Stories, ensuring alignment with customer goals.
- Strong data analysis background, organizational data management concepts, and SQL/database experience, particularly in supporting customer-driven solutions.
- Proficient in understanding and developing acceptance criteria to ensure test cases meet customers needs/acceptance.
- Experience with software development applications such as Azure DevOps and/or Jira.
- Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server).
- Experience with reporting systems, operational data stores, data warehouses, data lakes, and data marts.
- Exceptional written and oral communication skills with a proven ability to advocate for customers while working with a diverse set of peers and stakeholders.
- Certified Business Analysis Professional (CBAP).
- PMI - Professional in Business Analysis (PMI-PBA).
- PMI - Agile Certified Practitioner (PMI-ACP).
- Experience using Azure DevOps or Jira for agile software development and work item tracking.
- Experience with automated testing tools such as TestComplete, Cucumber, or Selenium.
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